Review Time
Customer Service is always great with Anycubic. I find their printers to be very easy to use as well. And they produce great prints. If issues do happen. The AnyCubic team quickly answers support tickets and resolve issues quickly and honor warranty.
The support staff was extremely quick to respond to my questions, supportive, and kindly courteous. Staff were very helpful, providing short videos to test for issues. When the solution was not available via removing any broken filament or jams, they were kind to mail replacement parts at no cost to me as the consumer. I am very satisfied with their products. This is my fourth 3D printer purchased from them, because I use them so often that I usually am running all 4 at the same time!
Though I would rather not have issues with my printer I understand that malfunctions happen and I don't hold it against them because of the great customer support I've had during both problems. In both instances they responded quickly and provided solutions, in my cases they sent a new hot end and hotbed entirely free of charge.
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