Review Time
I bought a Kobra S1 by itself without the AcePro thinking it would be compatible with my existing AcePro out of the box. It turns out that is not the case and I needed to buy a module that was not available to buy yet. Customer service got me a one-off link to buy the part I needed before it was released. What a way to keep a customer.
Even though we have a different timezones, I received an appropiate Customer Service. I'm so glad to have this kind of support.The fan of the power supply was not working, producing a weird sound, fortunately I didn't push it forward so no burnt damage is present.
I have been having an issue with the hot bed leveling. After contacting support, they walked me through a few different actions to find the problem. Anycubic support determined that I have a warped bed. Anycubic is sending me a new hot bed. The process was very simple, and the responses came very quickly.
I have two AnyCubic 3D printers, and I experienced problems with both of them on a Sunday. AnyCubic support replied to my questions within several hours and fixed the problems. One was my fault, the other theirs, and they solved both quickly. I will continue to buy AnyCubic printers.
I have a kobra 2 pro and the kobra 3 combo. The ease of set-up, to print was maybe an hour. Printing is awesome! I have gotten some pretty detailed prints with pla and some airsoft upgrades with petg. All in all, great all around customer experience and Great customer service! I had a motherboard failure and after some diagnostics they are sending new components.
I purchased a Photon Mono M7 Max from Anycubic and was extremely satisfied with both the product quality and the customer service.After delivery, I noticed a small issue with the LCD screen protector, and the support team was quick and professional in resolving it. In particular, Nelson handled my request efficiently, providing me with a free replacement and clear instructions on the process.I highly recommend Anycubic for their excellent product quality and outstanding customer service. I will definitely purchase from them again! 🚀👏
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