Review Time
I got an Anycubic Kobra 3 Max Combo, and I'm very happy with it. I had a problem with the ACE Pro and contacted support, who sent me solution tools to check on-site whether I could fix the problem myself without sending it directly back. The bug has been fixed and everything is running without any problems again, so I ordered an Anycubic S1 combo. Price Performance of the devices is great
I am very pleased with the service provided. I understand that they are located overseas, which means I cannot reach them by phone. The only way to communicate is via email, and their working hours differ from mine, so responses aren't immediate. Nonetheless, I am very satisfied with how they addressed my issue and the solution provided.
I am very happy with the service with Anycubic . I understand they are in China and I can not call them The only way is thru email. With them having different working hours than me . Reply's are not instantaneous. I am still very happy with the response and the solution of my problem .
Representatives do not read messages and ignore context. I had an LCD break after owning the unit for 40 days. I asked if they could extend that period. They ignored that. I wanted to cancel an order and they told me that I had to return it because it was delivered. Well part of the order was delivered but a part of the order that I wanted to cancel has not been shipped. It was waiting for fulfillment for nearly a month. If I knew it would take this long then I would have just bought it elsewhere. I decided to switch to elegoo
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