storiesandink.com

3.4
3.4 Based on 21 reviews

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Average Rating

3.4

/
5

21 Reviews

5 Star
57%
4 Star
0%
3 Star
5%
2 Star
5%
1 Star
33%

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Review Time

Martyna
AVOID AT ALL COSTS!!!

AVOID AT ALL COSTS!!!! Placed an order 4.12, being told week after it’s been dispatched as not been given any update, and I was desperate for products before my tattoo session, in the end ordered different products on Amazon. It’s been two weeks now, I haven’t received my order. Paid £45, they refusing to give me a refund as order being processed by warehouse so feel like I’ve been scammed. Communication with the company is awful. Save yourself and order products from somewhere else as that’s not worth any money and what a waste of time!

1
Date of experience: Dec 04, 2025
james
Absolutely rubbish .

Absolutely rubbish .. ordered on the 3rd December still haven’t received it .. and it’s now it’s the 19th dec so emailed and they sent another out (Well I’m still waiting for some tattoo cream from my own country !!! Joke avoid and I will be finding another company and even better coco butter does the same job (believe me I have half a body done and it works just as good

1
Date of experience: Dec 03, 2025
Matt Ray
Great products but as others report

Great products but as others report, cannot cancel the subscription. The website link is permanently broken and the email just bounces back. Beware.

2
Date of experience: Oct 05, 2025
Christopher Hann
Unable to cancel subscription!

I set up a subscription for some products, but your subscription management page has been broken for quite some time. Because of this, I cannot cancel my subscription even though I no longer want it. Despite my efforts, I am still being charged and sent products I do not need. This is unacceptable, and I am extremely frustrated at being forced to pay for something I cannot opt out of due to your broken system.

1
Date of experience: Sep 08, 2025
Sarah Wareham
Would definitely recommend......

I bought the basic set combining oil, vibrancy serum and moisturiser - I love them, they work well. I recently had another tattoo done and I then bought the Aftercare set - once again, very pleased with them and they work well. When I mentioned Stories & Ink to my Tattoo Studio, they said they had heard of them and one of the Tattoo Artists said she had used their products too, which put my mind at rest, hence ordering. Would definitely order from them again.

5
Date of experience: Aug 12, 2025
Scott
Free gifts that don’t exist and terrible customer service

Shocking promotional process, advertising free gifts that don’t exist have told me none are available anymore yet still advertising the same free gift. Customer services terrible non contact number.Update: call of the owner sorted the situation out and apologised for the service and marketing approach

3
Date of experience: Aug 01, 2025
freesbi62
My first tattoo

My first tattoo , so a tad apprehensive, but put at ease straight away by Sam Marshall’s skill , professionalism and knowledge.A lovely person and an amazing, talented artist , I did not feel a thing ! I could have dozed off 😂. Result a beautiful , delicate , detailed memorial tattoo,it’s so special and I’m over the moon chuffed to bits with it. I’ve had soo many compliments and am constantly recommending Sam and Stories and Ink . Brilliant aftercare , one week later and no probs , beautiful piece of art , thank you 🙏 😊❤️xx

5
Date of experience: Jul 17, 2025
Sandi C.
The go to tattoo creams

Just wanted to take a moment to share some feedback on the product and Alex from the CS team, after making a purchase through Amazon marketplace both purchases of the cream and foam wash came damaged which of course is not the companies issue just wanted to flag this as I know these things can happen.I contacted customer service just to give them the heads up and my issue was solved within 24 hours!The cream and foam itself is absolutely fantastic! Credit where credit is due though as it really is a game changer to the tattoo healing process and the ease of use is basically top notch !I find it so easy to use and it provides that extra layer handiness to use to clean and moisture while I’m working.Insanely good products, even better customer care 10/10!

5
Date of experience: Oct 17, 2024
Lois
Superb customer service

Forgot to reschedule my delivery as I had not used as much product. I was unable to do so in time but Ed and the team were more than accomodating to help me resolve this. Thank you so much Excellent customer service Amazing products and great value for money.

5
Date of experience: Aug 27, 2024
Emil Ross
Can’t cancel subscription

I loved their products but their customer service is terrible. I’ve tried so many times to cancel my subscription and had no reply - have even messaged through Facebook. Now I keep getting emails that my card payment isn’t going through - which isn’t exactly a bad thing as I didn’t want purchases to go through anyway - but the emails keep making me worry that I’m suddenly going to get a payment coming out for products I don’t want. Their team is impossible to get hold of and it’s a real shame because their products are lovely. Sorry Stories and Ink, I really wanted to write a nice review

1
Date of experience: Feb 29, 2024

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