Review Time
AVOID AT ALL COSTS!!!! Placed an order 4.12, being told week after it’s been dispatched as not been given any update, and I was desperate for products before my tattoo session, in the end ordered different products on Amazon. It’s been two weeks now, I haven’t received my order. Paid £45, they refusing to give me a refund as order being processed by warehouse so feel like I’ve been scammed. Communication with the company is awful. Save yourself and order products from somewhere else as that’s not worth any money and what a waste of time!
Absolutely rubbish .. ordered on the 3rd December still haven’t received it .. and it’s now it’s the 19th dec so emailed and they sent another out (Well I’m still waiting for some tattoo cream from my own country !!! Joke avoid and I will be finding another company and even better coco butter does the same job (believe me I have half a body done and it works just as good
I set up a subscription for some products, but your subscription management page has been broken for quite some time. Because of this, I cannot cancel my subscription even though I no longer want it. Despite my efforts, I am still being charged and sent products I do not need. This is unacceptable, and I am extremely frustrated at being forced to pay for something I cannot opt out of due to your broken system.
I bought the basic set combining oil, vibrancy serum and moisturiser - I love them, they work well. I recently had another tattoo done and I then bought the Aftercare set - once again, very pleased with them and they work well. When I mentioned Stories & Ink to my Tattoo Studio, they said they had heard of them and one of the Tattoo Artists said she had used their products too, which put my mind at rest, hence ordering. Would definitely order from them again.
Shocking promotional process, advertising free gifts that don’t exist have told me none are available anymore yet still advertising the same free gift. Customer services terrible non contact number.Update: call of the owner sorted the situation out and apologised for the service and marketing approach
My first tattoo , so a tad apprehensive, but put at ease straight away by Sam Marshall’s skill , professionalism and knowledge.A lovely person and an amazing, talented artist , I did not feel a thing ! I could have dozed off 😂. Result a beautiful , delicate , detailed memorial tattoo,it’s so special and I’m over the moon chuffed to bits with it. I’ve had soo many compliments and am constantly recommending Sam and Stories and Ink . Brilliant aftercare , one week later and no probs , beautiful piece of art , thank you 🙏 😊❤️xx
Just wanted to take a moment to share some feedback on the product and Alex from the CS team, after making a purchase through Amazon marketplace both purchases of the cream and foam wash came damaged which of course is not the companies issue just wanted to flag this as I know these things can happen.I contacted customer service just to give them the heads up and my issue was solved within 24 hours!The cream and foam itself is absolutely fantastic! Credit where credit is due though as it really is a game changer to the tattoo healing process and the ease of use is basically top notch !I find it so easy to use and it provides that extra layer handiness to use to clean and moisture while I’m working.Insanely good products, even better customer care 10/10!
Forgot to reschedule my delivery as I had not used as much product. I was unable to do so in time but Ed and the team were more than accomodating to help me resolve this. Thank you so much Excellent customer service Amazing products and great value for money.
I loved their products but their customer service is terrible. I’ve tried so many times to cancel my subscription and had no reply - have even messaged through Facebook. Now I keep getting emails that my card payment isn’t going through - which isn’t exactly a bad thing as I didn’t want purchases to go through anyway - but the emails keep making me worry that I’m suddenly going to get a payment coming out for products I don’t want. Their team is impossible to get hold of and it’s a real shame because their products are lovely. Sorry Stories and Ink, I really wanted to write a nice review
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