Review Time
The TV is really nice quality. I had to contact customer service twice, as I needed some assistance and they were more than helpful. The responded immediately and then followed up to make sure that I was satisfied.
The 1080P FHD display is sharp, and the built-in smart features make it easy to stream my favorite shows while cooking. Its compact design fits perfectly under my cabinets. It's a great blend of functionality and entertainment, making meal prep much more enjoyable.
I'm loving my Sylvox outdoor TV! The 4K Ultra HD picture is crystal clear, the brightness is incredible, even in bright sunlight, and the sound is amazing thanks to Dolby Atmos. And it also could work well in some crazy weather, waterproof is incredible!
Ok so I could set 5 star for the TV and 1 one for the support.The TV is good except my issue (the fan inside is noisy...)Impossible to contact the support. They responsed me once with a generic question.Now I hope 2 things...1) The TV do not broke2) The Support contact me to fix my noise issueI hope I did the right choice (but I am not sure...). It's a pricey TV at the end. I know some alternative like SunBrite.Thanks.
Update 09/24/2024This is finally resolved. Sylvox sent the correct TV and picked up both the broken TV and the one they sent that was not correct at no additional charge. Time will tell how the new TV will hold up and I definitely had to be patient and diligent with this company to get a correct resolution, but we now have a working outdoor TV, same model as original that has a new 1 year warranty. I appreciate that Sylvox was willing to work with me and continue to try until it was resolved. I am not sure if I would buy from them again if this TV doesn't hold up, but I do appreciate their efforts. Update: 08/31/24Sylvox customer service worked diligently with us over the last month to come to a resolution we found acceptable. They have shipped us out a replacement TV that we received and is confirmed working, HOWEVER they sent us the wrong model. we had a 2000 NIT pool series 65" Tv. they sent us a 1000 NIT deck series TV. We paid an additional $861.00 for a 2000 NIT replacement TV, which includes their quote to fix the original issue and half of the return shipping. This brings our total investment over the last 16 months in this TV to $3,459 and we STILL DO NOT HAVE A WORKING 2000 NIT TV. At this point, I just want them to pick up their replacement TV and refund me the $861 i just paid. We wasted over an hour unpacking, testing and repacking only to find this level of incompetence on their end and more inconvenience for us. I will update this again once i learn the status of the refund and pick up. 07/29/24We purchased a 65" outdoor sylvox pool series tv in March of 2023, delivered in April of 2023. It was very nice when it worked. We used it typically less than 2 hours per week and not at all when it was too cool to swim here in Florida, which was Dec to Feb. It was professionally mounted on the house under roof and about 15ft away from our inground screened in pool. The TV was also covered with their waterproof cover when not in use. no hurricanes or other catastrophic weather events occurred where i live in Florida while we had this TV. A few weeks ago, just 2.5 months after their 1 year warranty ended, the screen on the TV started showing long verticle lines at times and later it was constant. It was unwatchable. I contacted Sylvox service thinking they would have some help to offer and that they may have a local repair place that we can use. No, in fact, they said it was past the warranty and all they could offer was for us to ship it back at our expense and for them to fix it would cost $761. if we took this option they would warranty the repair for an additional 6 months. So for nearly 40% of the purchase price with almost $300.00 in shipping in addition to the repair, we may be fortunate to get another 6 months out of the TV. I have no children living here, it is just the 2 of us and this thing was used gently. it is likely a corrupted mother board they advised. Why would that happen in a quality product? If they know what the issue is, can't i just buy the part from them? Local repair shops tell us they cannot get Sylvox parts from Sylvox because they don't offer them. WHAT?What would have been much more fair is for them to have offered to sell me the parts, since by just the pictures they seemed to know what the problem was, and i would pay a local repair shop to fix the problem. no shipping and much less expensive for me. I wasn't asking for them to warranty the item, though i would have really liked some sort of customer service recovery action instead of the perceived "Gee that's too bad. we know what part it is because we see this problem a lot. sucks to be you."Hey, it's your hard earned money. If you want a $3k paperweight in the shape of a TV after 15 months, go for it.
Seems like TV not turning on suddenly is an on-going issue as well as remote being very slow. Bought mine in August 2023 so I guess a 10 month life span is better than some that have posted here. Sent photos, copy of email confirmation of purchase and other info they wanted and will wait to see how long it takes to resolve the issue. Optical connector in back is poor quality and couldn't use optical connector for the Sylvox Sound Bar I just bought . Also, seems to not want to be compatible with Apple TV. Bluetooth seemed to make audio from new sound bar finally work when TV was working. But couldn't use the Apple TV remote to operate everything like I can with my Bose and Sonos sound systems I use with my indoor TVs. Sylvox is a poor example of "Smart".
Unfortunately this company is very poor at customer service.You are only sorry I have written on a review page!!So strange you can reply to a negative review within a few hours of me posting it yet you can’t reply to my email requesting help and assistance with the broken tv you have sent me.This confirms my point!!!!You have had my email address for the last week but chosen to do nothing about it. Having bought their tv, it doesnt work. I have emailed them with the problem and the response was to try exactly what the problem is. For a £2000 tv, this is a disgrace. It is sitting in a box awaiting responses from their very substandrd customer service. It amazes me that they can survive in buisness with such poor service. They certainly wont get any good advertising from me.Just hope if you make the mistake of purchasing one of their tvs that it works. for good luck resolving any issues!!!
Buyer beware! Bought the 75" Pool Pro 2.0 with mount, soundbar and installation. Packages all came in separate and I had to call to remind them of the installation service. Installer got the TV mounted but could not get the TV to turn on. I checked all wiring, outlet and remote - all good. I tried to get the TV to turn on with no luck. I've reported to customer service via phone, email and chat, and have yet to hear back from Sylvox. Can't get anyone on the phone and they stopped sending me emails. At this point, all I want is to give them their product back and they refund me. I have no trust in them. If you want service after the sale, DO NOT use this company!
At first this TV was awesome but the picture stopped displaying about 6 months after purchase. Getting Support is almost impossible but I finally reached them and they wanted a video of of the black screen with the power button on...really??? So I sent it to them then they said that couldn't open the video, even sent to a persons gmail account and I still haven't had any problem resolution for 10+ days now. I can't find out who the CEO, COO or VP's are to contact them directly...what a terrible company!
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Sylvox is a world leading full-scene TV brand. Our TVs allow users to enjoy the best viewing experience in various scenarios such as bathrooms, kitchens, outdoors, and RVs.
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