Review Time
Horrible experience. Purchased an outdoor television and the optional installation option. Television arrived promptly, and we have been unable to get the installation completed. It is impossible to speak with anyone on the phone or even the chat widget on the website. Every time of day, regardless of the hour, week, etc. the phones are unavailable and the chat agents are unavailable. We get a response requesting the installation information from the chat inquiry and submit the install information. Nothing happens. Do it again, this time the installation actually appears to be scheduled, then the date comes and goes with no contact and no one shows up. Rinse, repeat. Terrible experience. Do not recommend. Trash customer service.Update: 7/16/24 - still zero resolution. Reached out to the requested email and have zero return communication. Continuing to send follow up emails so we can get a refund for the broken TV that no one came to install.
30/07/202410 weeks on the faulty tv still sat in our house. No response from Sylvox. We served notice last week that we would dispose of the tv in 2 weeks. They have until 7th August 2024. There margins must be very high if they can afford to lose such a high value item. 20/06/2024A bulk upload of apologies on Trustpilot... all the same copy and paste. Really? Still got the old TV sat in my house taking up space, new excuse is that they don't have a returns warehouse agreement in place. Soundbar did arrive. Still not able to send me proof of purchase. I am not prepared to put my email address in the public domain. Why don't you publish yours and take it on the chin? 11/06/24Update.... Sadly still ongoing...New TV is up and is a decent bit of kit. Really need to use a Firestick etc to get the best out of it. We purchased the 65" 2000Nit Outdoor TV UK (2023 Pool Pro Series)Customer Service when they respond are very polite and apologetic. However ongoing issues.1) when ordering their IT systems seemed to have problems so no order confirmation or receipt were sent. We have asked for this a number of times so we can register for warranty. Still not sent 3 weeks on. 2) The old TV that was missing a backplate is still sat taking up a large part of a room. I honestly believe that if we said nothing they would have no idea where their stock is. 3 weeks now and still no collection. 3) The soundbar that we purchased is in stock for sale but this still has not been sent to us. Overall very disappointed for a premium product. Their courier only uses a one day delivery slot and no specific time. So far 3 days taken out for first tv, the cover, second tv. Now we will have 2 more days... we hope.. for the return and the soundbar. Very poor. 24/4 It goes from bad to worse.Someone did respond, sent a new voucher code, which worked. TV was sent and arrived. It actually looks really well made. HOWEVER, was missing the waterproof back plate and screws, kind of important by its nature. Chatbot not working, website up and down, phone number nobody available. I had an email from customer service acknowledging the missing parts of my extras, however nothing on the missing part of the tv itself. Asked for a call, nothing... really terrible. ......Trying to purchase, what a nightmare. Done my research vs Samsung Terrace and the offering looks good. Voucher codes in the UK don't work, customer service phone line no answer, email customer service no response, AI chat bot does nothing. Very hard to spend money.
Because of the pre-sale, I was worried that I would not receive the goods, I kept communicating with the Sylvox customer service team. I am very grateful to Sylvox's after-sales service for always patiently answering my messages.
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Sylvox is a world leading full-scene TV brand. Our TVs allow users to enjoy the best viewing experience in various scenarios such as bathrooms, kitchens, outdoors, and RVs.
