taobao.com

1.9
1.9 Based on 151 reviews

淘宝网 - 亚洲最大、最安全的网上交易平台,提供各类服饰、美容、家居、数码、话费/点卡充值… 2亿优质特价商品,同时提供担保交易(先收货后付款)、先行赔付、假一赔三、七天无理由退换货、数码免费维修等安全交易保障服务,让你全面安心享受网上购物乐趣!...

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Average Rating

1.9

/
5

151 Reviews

5 Star
13%
4 Star
9%
3 Star
3%
2 Star
2%
1 Star
73%

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Review Time

Ronnie Wilson
Don't use

Don't use, scam selling platform. They lost my goods, said would refund all cost, but never happened, and secretly deleted my order under my account.

1
Date of experience: Feb 20, 2019
Valyoshi13
Needs and English Option and website optimization!

EVERYTHING AND I MEAN IT , its written in chinese!price, description, titles, pictures , watermarks , EVERYTHING.Very hard to navigate not intuitive at all!Kind of a bad BAD BAD version of aliexpress and ebay mixed together.Prices are kind of highs too but you can find some cheap cover for phones and fake supreme and designer brands all over!I wouldnt suggest it unless you understand chinese but if you do then you're prob chiense so you better off shopping in china it self where you're able to try the product test the materials etc( i know this sounds kind of racist but it is what it is. )Keep checking my reviews at my trust pilot profile! ONLY honest and REAL reviews!

2
Date of experience: Jan 30, 2019
Tom Romano
This siad froad

1
Date of experience: Dec 20, 2018
Morty Cook
Don’t use it

Don’t use it. It is rubbish. My first time to use it and they don’t tell you the whole shipping fee. The overseas shipping fee can be more expensive than the item you bought. The delivery service is another party called 4px which is even more rubbish. They don’t know how to push the door bell and just say you can’t be contacted. If you want to save some money and buy from taobao, there are a lot to be suffered throughout the process.

1
Date of experience: Dec 08, 2018
Brandon Cook
Don't buy from this trash

Worst platform. Terrible logistics system, robotic attitude and ineffective customer support. Never buying from Taobao EVER.

1
Date of experience: Nov 21, 2018
Flynn
Don't buy Made in China

Stop supporting the Chinese Communist Regime abd do your shopping in your own country!The good: decent choice of cheapy stuff. Shipping rates are good (often free). The bad: customer feedback should be taken as fake - it's not eBay. Unless you use official stores (redirects from official websites), buying something is a bit of a shot in the dark. Don't buy designer anything.

1
Date of experience: Nov 13, 2018
Worst Selling Platform

Worst Selling Platform. poor complicated inaccurate logistics tracking, No replies to numerous emails & online inquiries, After investigating I found the courier sent my parcel to wrong address. No refund no re delivery no credit not even a reply. Google "Taobao review" top results are Missing Parcels, this is obviously a common issue with no way to recover your goods or funds, Taobao dont care, alipay dont care. Avoid Avoid Avoid

1
Date of experience: Oct 08, 2018
Maverick Kelly
Only if truly without expectation yours won't fall short

Honestly, I was kinda expecting something bad (which mostly comes with a cheaper price. I have doubts on both the user-friendness of the website and the quality of the goods.What is truly astonishing is that when I want to discuss the content with the sellers, the online chatting system is not available on Mac's safari. I have to revert to the Taobao mobile app for enquires, which in my view is truly pathetic. I brought three tables, and one of which is an expensive electric lift office desk. Common ground - while some sellers are good, some just bad. Its a matter of luck. For the good one (the electric lift office desk), with a customer service can be seen as basically impeccable, its good, unfortunately, fall a bit short of expectation. Designs were good - it appears to be a direct copy from a German company. A close observation on the instruction of installation booklet revealed its true nature - part of its instructions were written in English with some German alphabetic, the font of which had not been changed and seemed to be an effortless copy from its authentic counterpart. Devils are always in the details. Some components just lacked of conformity to what is stated in the instruction booklet. A supposedly half-day installation ended up in a 3 whole days construction work by a layperson (yes I am - but I studied hard on that booklet). That table just didnt lift after all the installation works at first - and the seller kindly informed me of the high likelihood that I was wrong to have put what supposed to be in the left to the right legs. Then I had to re-do the whole process. Yet, it later transpired that I was right at the beginning. The cause of problem was found on the disfunction of engine. Time wasted, though I was happy that they had speedily replaced me with a functional motor(that engine). The bad one - not only failed to respond to your order and enquiries, also paid little attention to your needs. The whole course of ordering had taken 3 weeks (yes, I still sticked with them, silly me). Repeatedly asking redundant questions that could have easily been found had the seller looked at the conversations or paid more attention at the time of the chat - i.e. document what the client's need and attach it to a particular order. Seemingly didnt border. as far as the tables are concerned, Well I hope its not as bad as the customer service. For a native chinese so many struggle already - I doubt the readiness of this platform, for somebody, perhaps if they means business, esp international business, cross-border sale and purchase...etc, well - your call. With all that being said - your choice after all. The price (with deduction of the respect for intellectual property) is competitive and appealing.

1
Date of experience: Aug 10, 2018
Agatha Price
Worse platform

If possible, I would like to give no star for this shop. Is a SUCK platform, I ordered a few books and they never come to me for 5 months. And the customer service (中通) is another freaking bad response, which will only repeating the same answer without actually solving my problem (I have been asking for my package for 3-4 months, never solved). If you (Taobao) cannot handle oversea delivery, just quit, wasting my time!

1
Date of experience: Jun 04, 2018
Donna Harris
Cheap stuff, cheap shipping

The shipping is cheap generally. Official courier can be expensive sometimes and that's when I will go for alternative courier.Seller will beg for better feedback if you provide poor feedback to them. Due to this the reviews you see on the product page might not be accurate.

4
Date of experience: May 01, 2018

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Business Details

  • 淘宝网 - 亚洲最大、最安全的网上交易平台,提供各类服饰、美容、家居、数码、话费/点卡充值… 2亿优质特价商品,同时提供担保交易(先收货后付款)、先行赔付、假一赔三、七天无理由退换货、数码免费维修等安全交易保障服务,让你全面安心享受网上购物乐趣!

  • language https://www.taobao.com

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