Review Time
This is going to be very lengthy and you should read it thoroughly only if you're seriously considering buying something on Taobao. So i ordered a bunch of stuff on taobao, totaling probably around $3000 CAD. These small parcels were shipped from each individual sellers (These sellers were legit domestic sellers) to this warehouse that Taobao outsourced, and at the warehouse they were separated into three larger parcels to be shipped over sea.After about half a month, they claim they've lost one of my large parcels in the warehouse, and they're only willing to refund me $400 CAD for it (Parcel worth over $1500). I began negotiating with customer service, which was like hell because this company doesnt centralize anythingm they outsource their shipping provider and shipping company (Yes, one shipping provider the other is the shipping company) so I had to go to different customer service people describing what happened over and oevr again, until finally they've agreed to pay me back in full. Plot twist, a day later they claim they found my parcel and its expedited, so it should be arriving in Canada anytime now. I was super happy, only a few days later to find out that parcel wasnt even mine, they gave me the tracking number for someone else's order (Coincidentally, someone who also lives in the Toronto area). I went to the shipping provider's customer service and they confirmed that all the shipping details doesnt match, the address, name, phone number, and even the contents of the parcel don't match (I ordered some model kits and this parcel was a musical book), so she said let her look into it and asked me to check again the next day. The next day I went back and she started saying that the parcel has been delivered and its mine, ignoring all the evidence (Those that she sent me the night before) that I provided. So there you go, my experience with TAOBAO is absolutely $#*!, a incompetent Amazon wannabe that cant even straignten up their customer service department. This entire process spanned over one and a half month, and I'm tired of it. I'm in the process of arguing for my money back, but who knows if they'll give it back. Come to think of it, this entire "Parcel recovered" thing maybe was just a plot to put the blame on me. If you're considering buying something from TAOBAO thats expensive, trust me, don't do it. It's not going to be worth the time, effort, and risk. Also, if you don't speak Chinese, good luck contacting their customer service. This journey was extremely painful even for a native chinese like me. Best of luck.
A good alternative in Chinese online shopping about which many do not even know entirely and possibly. So what to do with that clearly. But it's still very hard to buy if you are not Chinese cause they do translate all very very bad.
Their customer service is REALLY BAD. If you chat with them in the app, whenever there is a problem, they cut you off and you get transferred to another agent. If you try to call their hotline like i tried in Singapore, you CAN NEVER get through...so at the end of the day, the problem NEVER get solved.
An acquaintance referred this site to me and when I went to view, I was so impressed as it’s has everything that I’ve been looking for and always wanted to get - selling at a very decent price. To my dismay and disappointment, I’ve made over 20 purchases and received only 1 item. I’ve tried contacting customer service which essentially is a robot and was told that as long as the item is marked as shipped, I’m screwed and left to contact the seller directly. Unless you can speak Chinese or have WeChat, we’re hooped with no recoursePLEASE DO NOT BUY FROM THEM
I am a Chinese customer and have used Taobao for 12 years. In the past 12 years, I haven't give any bad review. It's very convenient, and all that I want can be bought in Taobao. I really like to shop through Taobao.If we shop through Taobao ,we needs to have some skills. First, choose a store with a high score. Second, you must look at the goods review. Some customers' reviews will be very valuable. For example, a white sweater, the customer's review may be: there is a color difference, it looks more like beige. If I see this review, when I buy this sweater,I won't expect that I will get a pure white sweater., may be a beige sweater. Third, it is important to look at comments with pictures. The pictures from the customers will help me understand the good more intuitively.Therefore, I can always pick the right goods on Taobao.A good approach will help us profit from this website.
LOL at some reviews here, for sure it's not suitable for some international buyers, main reason for that is not being international - they are done for that, but the problem they mostly do wholesale and that's really it. So take that in mind next time in your life.
I am located in Canada and bought twice from the websites. The experience is awful by using its combine orders and shipping service. No exceptionthe some goods arrived in DOA, no idea it is the seller's problem or its shipping process problem because i cannot tell which items are from which sellers.Seems no customer service. No protection at all to consumers! Bad bad bad! Keep away the gabage website!
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