Review Time
I have been bidding on saleroom for years and this year they keep blocking me saying verification code but I bid remotely on my mobile and the email is in the offices my problem is you can not call anyone and there chat does not work this is really bad considering what they charge
Zero Star if I could !!!!!!!!!This sale room allowed scumbags like Harper Baxter auction house to steal money from us and did not do a thing apart from telling us to go to our bank !!!When we noticed that we might be scammed by these we have contact saleroom and ask for help as the Harper Baxter didnt answer to our call to arrange pick up our items .They have run timed auction and managed to sell their items multiple times via another platform as well as on saleroom.Saleroom staff ensured us that they do thorough background search for all the auctioneer and highly likely is a misunderstanding.We have lost 4700£ and still not sure if we will get our money back .The sale room staff were very quick to wash their hands off and direct us to our bank to chase our money .We felt let down by them .I would never use their site and never recommend anyone to shop via their platform .
I have purchased many items via the Saleroom and had full confidence in the platform until my most recent experience. I bought an antique wardrobe in Harper Baxter's timed auction which finished on 19/05 and paid the invoice immediately. I was assured that I would be contacted by the shipping department in due course but have heard nothing, despite numerous emails and phone calls (which all revert to answerphone). I have since realised that their website is inactive and the address provided appears incorrect...I have filed a complaint with the Saleroom and am awaiting the results of their investigation. Having lost over £600 via this transaction, I am extremely reluctant to use the site in the future and would suggest independently verifying auctioneers before making bids or payments.
I bought a piece of furniture through an online timed auction with The Saleroom through Harper Baxter. I was contacted by Harper Baxter to pay my invoice which I did straight away and I have not heard anything since. The company no longer has a website and I have received no reply by phone/email. I have contacted The Saleroom on numerous occasions to discuss and resolve but nothing further has happened and now I am out of pocket by well over £600. Not a happy customer!! Also, following my online query to The Saleroom, I received a scam call from an American number who had all my information.
An awful experience for bidders. Saleroom are very much set up to protect auctioneers and not the bidders. I spend a lot of money through the Saleroom, and I have had a few bad experiences with some of the auction houses. However when raised with Saleroom they either don't respond or give a very vague, automated answer. Most recently, I was 'banned' from an auction for 'paying late'. This is absolutely not true and I have provided proof to the Saleroom to show this was not the case, however the block is still on my account meaning I can not make bids with any other auction houses on the platform. The fact that they give auctioneers such free reign to impose such blocks without any proof is awful and detrimental to those who rely on the Saleroom for their business. Their customer service is truly shocking and they have not addressed my concerns at all, and it seems as if they copy and paste generic responses to all of my questions (if they even bother to respond). I will be using EasyLive from now on and would recommend others to do the same.
Prebid £50 on an auction at Sutton Hill Farm Country Auctions. I was the only bidder at £12. I watch the auction and the bidding shot up to £70 and then down to my maximum. Contacted Saleroom who asked for more information, never heard another thing. Contacted Sutton, did not reply.Sounds like another scam so i won't be paying for the auction until i get answers.
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thesaleroom.com is Europe’s leading marketplace for fine art and antiques auctions. Visitors to the site can search and browse catalogues and place bids over the internet in real time, with live audio and video feeds communicating the auction room atmosphere.
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