Review Time
My first contact with customer service for a refund I received the basic response that the subscription needs to be canceled prior to the billing. Then I sent my confirmation of the cancellation I received by email a week prior. Then I was asked on two emails about my experience and what I was doing that didn't work for me. I didn't remember the process I just remembered talking to someone there that said it that the conversion I was looking for didn't always work. I then discovered I had been charged three extra times for the service I tried to receive once. After many emails back and forth and generous offer of 2 year subscription for instead of a refund, I decided to decline the offer. I looked over the application and realized I don't need those services. I also read over reviews. Everyone of the complaints was a billing issues and being over charged and not getting refunds. It appeared this is a company tactic. On my 8th email, I received a refund on the extra charges but was told the subscription was not refundable. So, I sent my cancellation conformation email to them, again. Then my money was promptly refunded after 10 emails over two days.
I had a translation task which I later found out was not possible to do, with any service. Customer Service were very quick to respond and help pinpoint the problem plus they also sorted out some erroneous PayPal deductions which were refunded. Excellent service!
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