thefoldlondon.com

4.4
4.4 Based on 369 reviews

The Fold is a contemporary British label focused on dressing and inspiring the modern, professional woman....

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Average Rating

4.4

/
5

369 Reviews

5 Star
80%
4 Star
2%
3 Star
2%
2 Star
7%
1 Star
8%

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Review Time

Andy S.
Try before you buy was just amazing

Try before you buy was just amazing. Practical, professional and so easy.

5
Date of experience: Apr 05, 2025
The dress was beautiful

The dress was beautiful, but I had to return both sizes as I fell between them.Shahnaz in customer services was fantastic and helped me through the returns process.I wouldn't hesitate to recommend The Fold as very lovely clothes and very helpful customer services if you need them.

4
Date of experience: Apr 04, 2025
RC96
Beautiful clothes, excellent customer service

I have just recently discovered the Fold range of clothes whilst looking for a dress for my daughter’s wedding. I had a really lovely personal styling appointment in the London store where the staff could not have been more helpful. Since then I have used the mail order service to finalise my outfit. I had a few queries regarding shipping and the customer service support was excellent. Thank you

5
Date of experience: Apr 04, 2025
Elon Fisher
The dress was beautiful

The dress was beautiful, but I had to return both sizes as I fell between them.Shahnaz in customer services was fantastic and helped me through the returns process.I wouldn't hesitate to recommend The Fold as very lovely clothes and very helpful customer services if you need them.

4
Date of experience: Apr 04, 2025
Tim Cook
Beautiful clothes, excellent customer service

I have just recently discovered the Fold range of clothes whilst looking for a dress for my daughter’s wedding. I had a really lovely personal styling appointment in the London store where the staff could not have been more helpful. Since then I have used the mail order service to finalise my outfit. I had a few queries regarding shipping and the customer service support was excellent. Thank you

5
Date of experience: Apr 04, 2025
Petunia Clark
Feminine Edge, excellent customer service

I had received a brochure in the States about The Fold, and so decided to check it out on my next visit to London. I was so grateful to my Fold stylist Aryn, with who had some amazing ideas for how to style the pieces and what would fit together. I absolutely fell in LOVE with the Fold brand - the quality is impeccable. A lot of the major higher end brands now will have viscose or other breathable natural based fabrics on the outside, but then the base layer of the blazer or dress is polyester (I'm looking at you, Veronica Beard). For a similar price point, The Fold has impeccable quality fabrics - natural base layers as well - and the tailoring is perfect. I love that it's a brand for professional woman, since I fit that mold, as a woman who owns 3 businesses, but I also love that it's got a different aesthetic and style than any other professional wear I've seen - the emphasis on comfort, a feminine look that is not overstuffed, very elegant but also with some edge. And she's venturing out into occasion dressing, and I love what she's doing. Thank you so much Aryn for explaining the history of the brand, and helping me discover so many pieces that fit my body and style. I loved your vibe, it was like going out with a girlfriend to try on clothes - you were honest (which is rare in boutiques), but at the same time trying to understand my style and cater to it. My new favorite brand!

5
Date of experience: Mar 28, 2025
Ellie Butler
Feminine Edge, excellent customer service

I had received a brochure in the States about The Fold, and so decided to check it out on my next visit to London. I was so grateful to my Fold stylist Aryn, with who had some amazing ideas for how to style the pieces and what would fit together. I absolutely fell in LOVE with the Fold brand - the quality is impeccable. A lot of the major higher end brands now will have viscose or other breathable natural based fabrics on the outside, but then the base layer of the blazer or dress is polyester (I'm looking at you, Veronica Beard). For a similar price point, The Fold has impeccable quality fabrics - natural base layers as well - and the tailoring is perfect. I love that it's a brand for professional woman, since I fit that mold, as a woman who owns 3 businesses, but I also love that it's got a different aesthetic and style than any other professional wear I've seen - the emphasis on comfort, a feminine look that is not overstuffed, very elegant but also with some edge. And she's venturing out into occasion dressing, and I love what she's doing. Thank you so much Aryn for explaining the history of the brand, and helping me discover so many pieces that fit my body and style. I loved your vibe, it was like going out with a girlfriend to try on clothes - you were honest (which is rare in boutiques), but at the same time trying to understand my style and cater to it. My new favorite brand!

5
Date of experience: Mar 28, 2025
kunter
Responsive and reasonable customer…

Responsive and reasonable customer service

5
Date of experience: Mar 24, 2025
Brynlee Barnes
Responsive and reasonable customer…

Responsive and reasonable customer service

5
Date of experience: Mar 24, 2025
Logolas64
Excellent Customer Service

I would highly recommend The Fold. The clothes are stylish and excellent quality. The customer service provided by Shahnaz was superb, she was helpful, friendly and professional. My enquiries and requests were dealt with immediately. An exemplary service. Thank you.

5
Date of experience: Mar 21, 2025

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