Review Time
Thank you very much I just received my order and everything EVERYTHING sat as it was made for me! Every item i true to size, amazing cut, right shoulders, right jacket length and top length. This is my first time ordering from you and i am beyond impressed with everything. Definitely you are my new favourite brand. Thank you very much and have a lovely day. You just made my weekend
Thank you very much I just received my order and everything EVERYTHING sat as it was made for me! Every item i true to size, amazing cut, right shoulders, right jacket length and top length. This is my first time ordering from you and i am beyond impressed with everything. Definitely you are my new favourite brand. Thank you very much and have a lovely day. You just made my weekend
I ordered a pair of bridal shoes for my daughter for her wedding in May at £350! When the arrived there was a mark on the right shoe. We returned the shoes, and after several emails to customer service (I use that word lightly!) and 3 weeks later, I still have not received my refund. My daughter loved the shoes so I ordered a new pair so have currently spent £700 on shoes and I think is unacceptable that it is taking over 3 weeks to receive a refund for faulty items. Perhaps Polly McMaster should look a little closer as to how her business is actually run. All very well offering luxury items but where is the customer care for your buyers?? Not good enough.
I ordered a pair of bridal shoes for my daughter for her wedding in May at £350! When the arrived there was a mark on the right shoe. We returned the shoes, and after several emails to customer service (I use that word lightly!) and 3 weeks later, I still have not received my refund. My daughter loved the shoes so I ordered a new pair so have currently spent £700 on shoes and I think is unacceptable that it is taking over 3 weeks to receive a refund for faulty items. Perhaps Polly McMaster should look a little closer as to how her business is actually run. All very well offering luxury items but where is the customer care for your buyers?? Not good enough.
Appalled by The fold and there distinct lack of customer support and service. I recently bought a dress and wore it for the first time. The lining at the back was badly stitched and the dress did not hang right. In straining to try and adjust the way the split sat the lining ripped due to the way it was stitched. I wrote to the fold wrongly assuming that the price of the dress would correlate with a level of service that would help me. Sadly very wrong and would definitely not recommend. There advice is to go and find a tailor to get it fixed despite have paid over 400 pounds for a badly made dress.
Appalled by The fold and there distinct lack of customer support and service. I recently bought a dress and wore it for the first time. The lining at the back was badly stitched and the dress did not hang right. In straining to try and adjust the way the split sat the lining ripped due to the way it was stitched. I wrote to the fold wrongly assuming that the price of the dress would correlate with a level of service that would help me. Sadly very wrong and would definitely not recommend. There advice is to go and find a tailor to get it fixed despite have paid over 400 pounds for a badly made dress.
No reply to customer service complaint in a week, very poor construction of $900 dress, zipper takes 2 people to carefully zip for fear of breaking. If a USA customer be careful and avoid if research more reputable product design and customer service.
No reply to customer service complaint in a week, very poor construction of $900 dress, zipper takes 2 people to carefully zip for fear of breaking. If a USA customer be careful and avoid if research more reputable product design and customer service.
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The Fold is a contemporary British label focused on dressing and inspiring the modern, professional woman.
