thefoldlondon.com

4.4
4.4 Based on 369 reviews

The Fold is a contemporary British label focused on dressing and inspiring the modern, professional woman....

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Average Rating

4.4

/
5

369 Reviews

5 Star
80%
4 Star
2%
3 Star
2%
2 Star
7%
1 Star
8%

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Review Time

Alicia Powell
Excellent Customer Service

I would highly recommend The Fold. The clothes are stylish and excellent quality. The customer service provided by Shahnaz was superb, she was helpful, friendly and professional. My enquiries and requests were dealt with immediately. An exemplary service. Thank you.

5
Date of experience: Mar 21, 2025
Julia Brooks
The chlothes travel really well!

I already gave a review of what I bought not long time ago, but I wanted to add another feature I discovered and helpful for business women, who travel like myself. On a recent trip, two shirts and a pair of pants from the Fold had gotten quite wrinkled, because I had done a poor packing job. I hung it all in the bathroom with the hot water running ( shower). Next day totally wrinkle free and without the use of an iron. I wish you would set up a store in the EU, so I could save the extra taxes..

5
Date of experience: Mar 19, 2025
Alicia B.
The chlothes travel really well!

I already gave a review of what I bought not long time ago, but I wanted to add another feature I discovered and helpful for business women, who travel like myself. On a recent trip, two shirts and a pair of pants from the Fold had gotten quite wrinkled, because I had done a poor packing job. I hung it all in the bathroom with the hot water running ( shower). Next day totally wrinkle free and without the use of an iron. I wish you would set up a store in the EU, so I could save the extra taxes..

5
Date of experience: Mar 19, 2025
It was fantastic experience

It was fantastic, got the wardrobe I wanted with great help! Thank you!

5
Date of experience: Mar 03, 2025
It was fantastic experience

It was fantastic, got the wardrobe I wanted with great help! Thank you!

5
Date of experience: Mar 03, 2025
Jodi S.
My order was shipped to the wrong state…

My order was shipped to the wrong state and they refused to replace or refund it, and they are only accessible by email or social media. Four emails later, someone finally responded. It was a robotic response saying they would investigate and get back to me

1
Date of experience: Feb 28, 2025
_AsKye_
My order was shipped to the wrong state…

My order was shipped to the wrong state and they refused to replace or refund it, and they are only accessible by email or social media. Four emails later, someone finally responded. It was a robotic response saying they would investigate and get back to me

1
Date of experience: Feb 28, 2025
Carmelita Scott
I purchased the Tierney georgette…

I purchased the Tierney georgette blouse costing £195 in February, worn it at least 4 or 5 times. Bought this blouse as believed I was buying a quality item but unfortunately the material is of such a poor quality, frayed buttons, material marked and a flaw on the front. I reported it hoping for an exchange or some sort of compensation on my next purchase. However no such luck - disappointing. Not sure if I will remain a customer.

1
Date of experience: Feb 26, 2025
_AsKye_
I purchased the Tierney georgette…

I purchased the Tierney georgette blouse costing £195 in February, worn it at least 4 or 5 times. Bought this blouse as believed I was buying a quality item but unfortunately the material is of such a poor quality, frayed buttons, material marked and a flaw on the front. I reported it hoping for an exchange or some sort of compensation on my next purchase. However no such luck - disappointing. Not sure if I will remain a customer.

1
Date of experience: Feb 26, 2025
Cody Morris
I ordered a dress in 2 sizes for my…

I ordered a dress in 2 sizes for my daughters wedding. I wanted my daughter to see the dress and they kindly extended the return time for me. Shahnaz was very helpful and responded quickly to my questions. The packaging and return procedure was excellent and easy to do.I am very pleased with my dress and will consider using The Fold in the future

5
Date of experience: Feb 20, 2025

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