thefoldlondon.com

4.4
4.4 Based on 369 reviews

The Fold is a contemporary British label focused on dressing and inspiring the modern, professional woman....

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Average Rating

4.4

/
5

369 Reviews

5 Star
80%
4 Star
2%
3 Star
2%
2 Star
7%
1 Star
8%

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Review Time

Michelle
Outstanding Customer Service

I needed to make some exchanges due to sizing. I received very responsive and helpful support on how to do so. I love the classic pieces The Fold offers. I hope one day they will open a store in the U.S.

5
Date of experience: Jan 08, 2026
Amanda Donald
The try before you buy service is…

The try before you buy service is excellent, especially when you're not sure of sizing and need to order 2 different sizes. You simply post back the items you don't want and are billed only for the items you decide to keep. The quality the fabric is excellent and looks very chic. The cut is especially flattering for those of us who are not supermodel sized! Will definitely be making future purchases from The Fold.

5
Date of experience: Jan 08, 2026
Ms May
Beautiful good quality clothes

The clothes are beautiful and well made. The try before you buy service is very handy.

5
Date of experience: Jan 05, 2026
Ms May
Beautiful good quality clothes

The clothes are beautiful and well made. The try before you buy service is very handy.

5
Date of experience: Jan 05, 2026
Marina
Great experience at my styling appointment with Illiana.

I had a styling appointment today with Illiana. She was absolutely wonderful. Really helpful and patient. I walked away feeling confident in my purchases and feeling well looked after. The team all work together to help provide a smooth experience. Would definitely recommend.

5
Date of experience: Jan 03, 2026
Marina
Great experience at my styling appointment with Illiana.

I had a styling appointment today with Illiana. She was absolutely wonderful. Really helpful and patient. I walked away feeling confident in my purchases and feeling well looked after. The team all work together to help provide a smooth experience. Would definitely recommend.

5
Date of experience: Jan 03, 2026
Carol
Excellent customer service…

The customer care person I dealt with (Shahnaz) was excellent! Replied straight away to all my queries and problems ( problems caused by Royal Mail not The Fold) with good humour and efficiency. Inspired confidence.

5
Date of experience: Dec 30, 2025
Carol
Excellent customer service…

The customer care person I dealt with (Shahnaz) was excellent! Replied straight away to all my queries and problems ( problems caused by Royal Mail not The Fold) with good humour and efficiency. Inspired confidence.

5
Date of experience: Dec 30, 2025
Sarah-Jane Le Good
Nice quality clothes with decent…

Nice quality clothes with decent discount in the sale. I always use try before you buy so only pay for what you keep. Easy to returns via the local post office.

5
Date of experience: Dec 22, 2025
Sarah-Jane Le Good
Nice quality clothes with decent…

Nice quality clothes with decent discount in the sale. I always use try before you buy so only pay for what you keep. Easy to returns via the local post office.

5
Date of experience: Dec 22, 2025

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