Review Time
I couldn't track my order. When I contacted customer support, they sent me a new package that was damaged. They wouldn't allow me to return the items or issue a refund, suggesting I give it to someone else instead. The contents were damaged and appeared to have been opened before, leading me to believe it might have been someone else's return. Additionally, the contents were not as advertised.
I ordered an advent calendar in early October. It’s now December 12, and it hasn’t arrived. Tracking shows it stuck in a warehouse, and they keep asking me to be patient. They refuse to issue a refund. I strongly recommend avoiding this service.
I couldn't track my order. When I reached out to customer service, they sent a replacement package that was also damaged. They wouldn't permit me to return the items or issue a refund, advising me to give it to someone else. The contents were damaged and looked like they had been opened previously, suggesting it could have been someone else's return. Moreover, the items were not what was advertised.
I ordered a sweatshirt that I was really excited about, but the entire experience has been a nightmare. The carrier returned the package despite my address being correct. Instead of helping, the company told me I had to pay again for both the product and shipping to have it resent. They also mentioned that any refund would be significantly reduced due to 'loss of product' and shipping costs, meaning I would get almost nothing back for something I never received. I explained that the issue wasn't my fault, but they refused to take responsibility. Their final response was merely empty apologies without any real solution. I strongly advise against this company.
Stay away—this is not worth the money and is misleading. I had two tracking updates for my Christmas crochet advent calendar; one said it was in various locations in the U.S., then customs, then Australia and customs again. I then received tracking from China that was separate from the original. This was frustrating and unnecessarily misleading. To top it off, the product was far below the value of what I paid and was all in miniature sizes, making it impossible to create a festive blanket.
We ordered a crocheting advent calendar, but it turned out to be a joke. It was just a generic box with tiny balls of yarn in each compartment, costing nearly $50! Their initial response was that it was meant to inspire creativity. After further complaints, they requested a photo of the original package, the SKU, and the receipt. We have the receipt but not the package, so they claimed they couldn't assist us. This feels like a cheap scam. Don’t waste your money—you’ll be disappointed.
I purchased the 2025 Crochet Advent Calendar. The order confirmation clearly stated it would be the same as shown in the video, but it was not even close. The video showed a woman holding it in two hands, and the size was nowhere near that. The video also featured a crochet hook with a resin handle and metal hook, but what I received was a cheap plastic toy hook. The video displayed a hook stand and other gifts, but only small balls of yarn were included. I complained and received a response, but now I can’t make contact with them. This feels fraudulent.
Caution— I bought an advent calendar that appeared in the pictures to feature small crocheted animals, but what I received were plastic prints with pictures of them for each day instead. After receiving the item, it was no longer listed on the website, so I couldn't even verify the description. I have issued a complaint but doubt I’ll be shipping it back to another country.
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