Review Time
Shipping was delayed without any info (I checked carefully and read all the different situations with live food/equipment etc), some items were missing, and there was zero communication. Nothing about shipping or confirmation of purchase, and absolutely no response to any of my emails. Such a shame because they seem like such considerate people on social media. I understand things get really busy but no response at all despite seeing social media posts and emails about new stock is really frustrating.What did arrive was well packaged, including a heathy T and live food.Edit in response to the comment: of course I checked my spam folder. At the time I also tried calling during business hours and got no response. I appreciate you getting back to me on here but it’s surprising given how many times I have tried to reach you before.
One of the best in the business. Always one of my go to site when looking for spiders and/or related equipment. Animals are always very well packed and in good health. Customer service is amazing and everyone I’ve dealt with has been brilliant. Great email communications from them regarding orders/deliveries and their latest availability.
I have dealt with these guys a few times now both on the phone and online with orders. I personally have not had issues with them, however, I can see why people would have issues. When ordering online you are given a date you would like to recieve your T(s) or other invertebrate(s), this does not reflect the day you will actually receive them! If you bare this in mind the service they provide is actually really good. I was relatively new to keeping a GGB juvenile T (was a gift from a friend) with no experience or prior knowledge of keeping a Ts, I panicked with the first molt (red mouth not shed - silly now I reflect back) and called these guys instantly there was immediate support from them. The T wasn't even from them and they were uber supportive. Since then my collection has grown considerably, some from these guys some from else where. Last lot came a week or two ago with heated packaging at no extra cost. I personally would recommend these guys just bare in mind the packaging dates may differ from what you want. Simple solution would be to order and want your expected date to be perhaps 4-5 days after the initial order date.
Absolute scammers. Spoke to them on the phone and confirmed prices of everything including shipping. Ordered on their site, checking prices of everything, including shipping. Told them exactly where it was being shipped to and they said nothing about additional charges. Until they got my money, then their whole tune changed. Contacted me almost a week later saying it wasnt enough and they wanted more. Somehow, DPD can deliver a 4ft fishtank from Blackburn for £9, but TSS want double that for a bit of cork. STAY THE HELL AWAY FROM THESE SCAMMERS.Edit: For those seeing the reply from TSS below. I spoke to them on the phone and specifically asked these questions, knowing full well that some people have problems shipping things to NI. I was assured, then reassured, and reassured again that there would be no issues and everything would be smooth. Until they got my money. Then the problems started within minutes of my money transferring. Call me paranoid, but if the courier is the actual problem, how come im told nothing about it on the phone, I recieve no emails telling me about it, and I hear nothing about it until minutes after they have my money? There are coincidences, and then theres treating your customers like utter fools that were born yesterday.
Absolutely brilliant service and help. All the little guys came safe and sound, and as a matter of fact, the most safe I've ever known. Not one dead or unhealthy specimen in the orders I've made sore far. got quite a lot from them as well. Thanks guys!!
I was looking for a green bottle blue tarantula spiderling & the spider shop had one at a good price , communication is excellent they contacted me to tell me with it being so hot they couldn't send the spider out until the weather cooled down a bit which was fine, I would much sooner receive a live tarantula & as discussed the spider was sent out a couple of days later & was delivered the next day in perfect condition.
Complete joke of a company, they sent my tarantula on a date I never picked now I have to go pick up a dead tarantula from the post office,I rang them up and they actually thought it was funny! And tried blaming me! Use portsmouth tarantulas guys it's alot cheaper and the staff are very helpful and will cover you if anything happens to your T in transit.
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The UKs leading specialist suppliers of Tarantulas and other Arachnids. We offer a massive selection of popular, rare and obscure Tarantula species plus selection of other exotic Invertebrates. Whether your looking for your first Pet Tarantula or some ...
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