Review Time
This was my first time buying tarantulas online, and the experience was exceptional. I've never encountered customer service like this before! The company truly goes the extra mile for both the spiders and the customers. I received daily updates via email and phone calls, apologizing for the delivery delay due to cold weather, which I completely understood. They shipped my order before 1pm, even though I hadn't paid for that expedited service, and sent the rest of my items later that day despite only paying for one shipping fee. I don't know of any other company that does that! The new slings are absolutely gorgeous, all with lovely round bellies and in perfect condition. They are thriving! I also appreciate the option to add extras to my delivery if I forget something—such a brilliant idea. I've spent all my Christmas and birthday money, but it was worth every penny. I've already placed another order because the mystery box I received was fantastic; I got a Mantis, something I’ve never had before, and it's stunning! Thank you to the company for being amazing.
This was my first experience purchasing tarantulas online, and it was remarkable. The customer service was unparalleled! The team went the extra mile for both the spiders and the customer. I received daily updates via email and phone regarding the delivery delay due to cold weather, which I completely understood. They even shipped my order before 1 PM, despite not paying for that option, and sent the rest of my items later that day, which is something I've never encountered before. My new slings are breathtaking, all in excellent condition and thriving. I appreciate the option to add extras to my order if I forgot something—such a brilliant idea! I spent all my holiday and birthday money, but it was absolutely worth it. I've already placed another order, as the mystery box I received was fantastic, including a beautiful Mantis I had never owned before. Thank you for everything!
I ordered a 1 cm black shade tarantula, and it arrived safely and in excellent condition. The heat pack was still warm and cozy for the spider. The delivery was made by Royal Mail at 10 AM. I've ordered from this platform in the past, and they have always provided professional service. I highly recommend them to anyone purchasing in the future, as I will continue to do so. Many thanks to the fantastic team for the excellent service and for ensuring the spiders arrive home safely!
I recently purchased a Chilean Rose Tarantula along with a starter kit, and the entire process was easy and stress-free. The spider arrived safe and sound, thanks to the excellent packaging, and the customer service was truly outstanding. I highly recommend this service!
I would give ten stars if possible! There was an understandable wait due to holidays and cold weather, but I appreciated their decision to delay dispatch to ensure the animals' health, unlike some other vendors. The heat pack was still warm when I received my order several hours later. Everything was very well packaged, and all eight spiders seem healthy, so I'm confident they will continue to thrive. Communication was pleasant throughout, even during busy times. An absolute delight—looking forward to ordering again!
This was my second order, and my tarantulas arrived in fantastic shape. They were well cared for, and the support team was very helpful over the phone, providing clear communication. They kept me informed about my order, especially regarding the second one that was delayed due to cold weather—prioritizing the well-being of the tarantulas, which I truly appreciate. The equipment was in excellent condition, and they didn't overlook anything. I highly recommend this service based on my experience. Looking forward to the upcoming show!
First impressions matter! A company that answers the phone deserves praise. It was refreshing to connect with someone quickly who could address my queries. My family has only been exploring reptiles for a couple of years, sticking to easier breeds. We have a great local shop but decided to try online. I found a bargain scorpion kit, and ordering was straightforward. I was nervous about the timely and intact delivery, but tracking info arrived the day before, and the package was well-packed upon arrival. The setup was easy, and the scorpion was lively and happy to explore. I called to confirm my order details, and the representative reassured me and answered my questions. An impressive service that I will definitely use again!
I ordered a 1cm Grammostola Pulchripes sling for delivery on November 25th. Unfortunately, it passed away due to the extreme cold, even with a heat pack. I informed the team at 11 AM on November 26th, and within the hour, I received a prompt response apologizing for the situation and confirming they would ship a new sling that day. As promised, my new Grammostola Pulchripes arrived in perfect condition, with a warm heat pack, and the deli cup was much warmer than the first. This sling is healthy, calm, and I can't wait to raise it! I will certainly be ordering more species from this service in the future.
I ordered three spiderlings along with the spiderling kits and some additional equipment. The spiders arrived healthy and well-packaged, and the kits are perfect. I will definitely order more from this service once I gain more experience!
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The UKs leading specialist suppliers of Tarantulas and other Arachnids. We offer a massive selection of popular, rare and obscure Tarantula species plus selection of other exotic Invertebrates. Whether your looking for your first Pet Tarantula or some ...
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