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We 4 families went to Kashmir based on Thomas cook tour package. Payment made online based on their online grid for each family, took almost whole day with too much hazzle. Hotel voucher not given until we check in the houseboat at Srinagar. They sublet the tour to a local contractor. Houseboat accommodation at Srinagar was horrible, dirty toilet, revolving toilet seat, rusted pointed toilet paper stand, no hot water for bath at night or room heater. At Pahalgam, Thomas Cook given us servant quarters with no proper access to enter the room. Revolving toilet seats, leaking health faucet, rotating washbasin tap are few highlights. After 3 days of struggle, we got apologies from Thomas Cook. No AC tempo traveler given, no park visit ticket given, no valley visit transport given as per quotation and we found this new management does not care about the promise, quotation or customers. Once money paid to them will not come back. Thomas Cook really cooked us.
Absolutely terrible service. We started to talk to bhavin bhai more than a month before our trip. Please remember this is an individual trip review not a group tour review. Bhavin bhai booked our whole itinerary and took money for flights and said he isn't going to book the rest of it. This was 2 weeks before us flying to Thailand and we were out of town until the day before the trip. Obviously we lost it and asked for our money back as we weren't aware the trip had been booked and confirmed fully. This was when he said everything is booked...whoala in less than 10 minutes everything is booked. Hmmm fishy.Also many things were not clear or made clear. Such as private meaning car will only pick up and drop not be ours for the entire trip. Which is how they booked previously. We did a private tour thinking it would save know time. It didn't. During the tour. The people coordinating behaved absolutely horribly. They treated us like we were slaves being transported or something. Proper language was not used. Respect down the drain. Customer service...didn't exist. Tons of hours were left for us to figure out what to do as they didn't give us an itinerary before hand to be able to add other things on. An itinerary was provided but a proper itinerary with times was never provided, even though asked for many times. During transportation, there were many conflicts. They would send us a time to be ready by but that was never the correct time. They would send us a car number that would be coming to pick us up but at the last minute a different car would show up. One of the car drivers was indian who spoke hindi so we could understand the conversation. He literally told the guy coordinating why would you tell your client 530pm when you know on a Friday evening none of my drivers would make it to pickup until 6 pm
We are in day 1 of a Hong Kong Macau package and it could not start worse. I will be writing review day by day so that customers can know the reality. We arrived at hotel by 12 noon and we could not check in at hotel even after waiting for 3 hours. So imagine taking an overnight flight and then sitting hotel lobby for hours. The hotel selected Is also terrible in servic. They never heard Gandhiji say customers are not nuisance but very purpose or business!
We recently joined the Turkey tour from 22 - 30 Sep2023. Though with mixed feelings we completed the tour with some great memories. Lots of various Turkish cuisines.Tour somewhat went well but definitely could have been better with some places which needs to be tweaked. Our Tour Guide Padmini Mane was not very capable of handling though the actual Tour guide expert Furkan handled the group and we were more comfortable with him.It was so frustrating that on the very first day we were stranded at the Airport outside gate 14 and no one was there to pick us up. Somehow I reported to my Travel Agent Bains Travel from Canada and they instantly called and gave me the travel agent number. Padmini did not contact nor send me any mail to inform nor she whatsapp me. This is surely not accepted handling international passengers for this tour.Padmini instead was mostly staying a bit away from group. She used to tell us the itinerary for next day at the very last minute. There was a favouritism going with a Gujarati family. Where for every stop the time was deliberately lenient for that family. Even at Cappadocia they were given better lower level rooms at cave Hotel. Though I told her about this , she kept quiet.Overall the tour had so much to see but it was very very hectic, Waking up 2 am almost few days were always not very welcomed by the group.Food comments were good, restaurants were mixed. On the last day after Bosphorous Tour we were standing for quite sometime and they finally took us to Hilton restaurant Dubb at a very early dinner, though we had lunch at 3 30 pm and then dinner at 6 30. This period needs a bit of a reshuffle for future tours.Another issue we faced, that the Gujrati family were given priority to get the front seats on all days. This rotation of seats on a daily basis should be given priority on a long bus journey where every traveller from a family with a different age group, especially seniors, should be given a fair chance. Padmini did not give any attention. On one of the journeys I got a solo seat and my wife got a corner last seat which was not welcomed at all. Better professionalism expected in future from the Tour coordinator / guide.
I took a customized individualized package for my family ( total 3 pax) of japan. I don't what they understood when I asked for a customized tour may be they meant everything to be done on own by their customers . It was pathetic . They contacted another agency in japan who in turn contacted another supplier in tokyo and arranged customized tour to be done by the customer. Other than hotel rooms plus pick up and drop plus few travel here and there nothing else they provided. The managers of thomas cook in india ate up money which I paid in lots and lots gave nothing away as service . May be they all want to get a free holiday for meeting their target . I was one of their victim of target practice. If I could give minus stars I would do so . Don't ever take any holiday packages from thomas cook in india. If you want details of my bad experience please contact me or email me so that when you book a holiday from thomas cook I can guide you how they cheat you. Dr Ganapathi P Medical director Mangala hospital and kidney foundation Vajra hills Kadri Mangalore Karnataka state
Purchased a Multicurrency card and some Forex from their app on my IPhone. It’s been over a week and I’ve revived no updates. I’ve reached out to their service centre multiple times and was assured callbacks which I never received. Even emailing them has not helped. Basically unnecessary stress before travel. Will avoid it in the future.
We had taken 5 days package to singapore in July 2023. Firstly they make us book on same day of enquiry saying discount n 1 day free hotel stay in our home place after we are back from trip. After booking no such sort of complimentary hotel book was given n no response from them regarding the same.About the package it was badly managed the hotel timing and airport pick up even after repeated request they kept saying its done but timings was not changed. We had to take shelter at MC Donald's till hotel staff gave us room ..that hotel even lacked the lobby to sit. Such a pathecti management from them,it's like loading n unloading goat's at sight seeing and also their staff kept changing n every new agent was unaware about the bookings and committed discount and complimentary stay.. they just want the booking tobe done from their end n earn commissions....manager tharneesh is a big waste guy dint even respond to my repeated calls. Never book ur vacations with these guys .it's such a waste of money n u end up frustrated than being happy in ur vacations.
Big name with poor sense of service. Motivated for profiteering at the cost of the clients. Collect money for tour packages, outsource to other vendors. Do not hold accountable for non performance by the vendor. Stay silent without answer, block clients from tweeting. Misappropriates the estimates at their advantage. My worst experience with Chardham yatra by Helicopter on 19th June 2023. Took Rs.1.97,400/- per person Ex Dehradun. Vendor completed 2 dhamas, Ended tour halfway due to bad weather, saying nearly 50% will be refunded. 2 Heli rides done with 3 left out heli services and 2 Dhamas (Badri and Kedar). No initiation for refund from their side. On contact, offering only Rs. 50,000/-, for which they quote 1.25 lakhs fresh. Appropriate Rs. 1,47,400/- for their expenses without showing budget estimates.How is it logical/rational on equity terms for senior citizens like us? Till now, no REFUND.The horrible part is that they simply ignore and forget to take a feedback or contact from their side to know about the status of the journey of their clients. The booking agents are completely ignorant and without having any professional knowledge to deal with clients without any knowledge on the trip. The company engages itself to play hide and seek game by blocking the clients from the social webs and tries to show it's clean face before others. This is pure suppression of facts about it's dirty culture of harassing customers without resolving the issues and timely non-payment of refunds.
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