ticketmaster.co.nz

4.2
4.2 Based on 1.6K reviews

Ticketmaster is the largest global event ticketing company....

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Average Rating

4.2

/
5

1.6K Reviews

5 Star
68%
4 Star
12%
3 Star
7%
2 Star
4%
1 Star
10%

Filtered Reviews

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Review Time

Reed Snyder
Great customer service!

5
Date of experience: Jan 30, 2023
Bobby Anderson
Ticketmaster - Elton John Farwell Tour

Booked in 2019 to see Elton John, unfortunately due to Covid and his illness concert was delayed until January this year. Concert was then cancelled due to adverse weather conditions in Auckland (NZ). This company has had my money for a number of years now and my original credit card has been renewed so they claim they cannot automatically pay me back. Have furnished them with all new details yet they claim still unable to action refund and now want me to complete a bank refund - only form they have is designed for Australia not UK (where credit card originated) or NZ. Totally hopeless, never address queries directly and seem completely reluctant to refund monies owed.

1
Date of experience: Jan 28, 2023
Annabeth Sanders
still no refund from elton john concert…

still no refund from elton john concert why? losing faith in ticketmaster

1
Date of experience: Jan 28, 2023
matthewborgert69
Great customer service

Great customer service. We couldn’t go to NZ from Australia for Elton John concert due to illness. Ticketmaster gave us a discretionary refund

5
Date of experience: Jan 26, 2023
Deborah Taylor
Very helpful with my ticket exchange…

Very helpful with my ticket exchange request and replied within the same day of my query.

4
Date of experience: Jan 25, 2023
Corbin Wilson
They refunded me when they didn’t have…

They refunded me when they didn’t have to. Very professional and put customers first.

5
Date of experience: Jan 23, 2023
Russi Reed
Really helpful team

Really helpful team! Got through via phone call easily first thing in the morning. Also received prompt response to the email/request sent via email. All concerns met with diligence 😊

5
Date of experience: Jan 16, 2023
Saviden79
Elton John Tickets - I was given for my birthday tickets to…

I was given for my birthday tickets to Elton John which were to be available on my phone but consequently found my phone perhaps too old to be able to download and my husband asked for a printable copy to be sent. We have duly received and printed our tickets - same day service - excellent - thank you!

5
Date of experience: Jan 15, 2023
Rain
Jhea in customer service :)

Jhea in customer service fixed my problem with ease and kindness:)

5
Date of experience: Jan 09, 2023
Alex Butler
Great and quick service

Great and quick service. Had requested a refund for a concert that was postponed, and they came back really quickly. Happy with the service

5
Date of experience: Jan 04, 2023

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