Name: ticketmaster.com.au
Telephone: 000000000
Rating: 4.2

Sherry Harris Guest

Ticketmaster very helpful

Ticketmaster have been very helpful. Everything was easily explained in their emails and the option to call was given. Their customer service were polite and easy to deal with.

Date of experience: May 09, 2024

Bayard Foster Guest

1 year ago

Unclear 'reseller' tickets that don't qualify for refunds

We bought tickets to Missy Higgins 13 April show in Sydney, it was postponed til August due to Missy being sick, we only found out 48 hours before. Most of our group were travelling interstate and internationally. We asked for a refund, as was outlined by missy to do. Ticketmaster then informs us our tickets were sold through their platform by a ticket reseller, so we can't get a refund. This wasn't clear at the time of purchase and we didn't even have an account for the reseller site. How can you hold on to people's money in a cost of living crisis when the 'reseller' status wasn't clear nor articulated at the time of purchase. Tried to reach out to them through multiple methods incl. Comments on their Instagram page, they've not responded and deleted the comments. Super disappointed.

Date of experience: May 08, 2024

lucio97 Guest

1 year ago

Ticketmater does not allow venues to print ticket

I bought 4 tickets to the Rameses & Gold of the Pharaohs in Sydney with audio tours. I transferred 3 of them to family members accompanying me. However, one member did not receive his ticket to claim. The ticket could not be re-transferred. The ticket could not be printed at the venue as Ticketmaster does not allow this functionality. Eventually the venue had to let him in without scanning. I understand why the security is so tight but the process is not fit for purpose (e.g. allow venues to print ticket at the venue with proof of purchase, when the tech does not work). There was another family behind me with the exact same issue. This is the worst ticketing process I've experienced.

Date of experience: Apr 26, 2024

Hudson Brooks Guest

1 year ago

Sh&t

Sh&t. So slow, said someone was going to be in touch shortly and took over a week to get a response. Completely messed our plans around for a simple request.

Date of experience: Apr 24, 2024

Giles Barnes Guest

1 year ago

Worst outlet to get AFL tickets

Worst outlet to get AFL tickets, but the worst thing is now that you can't screenshot your tickets, you have to email them to the people that are using them, so those HAVE to download the app, sign in as a member then they can use the ticket, smart business model, they say it's for security reasons, Bullcrap, what a joke.

Date of experience: Apr 19, 2024

Serena Long Guest

1 year ago

Genuinely thought I had messed up…

Genuinely thought I had messed up rushing to get tickets, but Daniela really saved the day. Thank you so much

Date of experience: Apr 18, 2024

Jerry Butler Guest

1 year ago

I was unable to attend the Jessica…

I was unable to attend the Jessica Maulboy concert in Perth due to health issues. The fan support team have been incredibly helpful and generous in allowing and organizing a refund for me. I am very grateful for their assistance.

Date of experience: Apr 17, 2024

orinot46 Guest

1 year ago

Jordan’s a legend!!

Jordan who helped me out was fantastic!!

Date of experience: Apr 12, 2024

MaxlaCreme82 Guest

1 year ago

Attempts to purchase tickets to chris…

Attempts to purchase tickets to chris stapleton,access denied,ticket log in wouldnt accept my password,reset password.High pricings for tickets,service cannot contact direct phone number or email very frustrating not organised for sucjh a big event for Brisbane people look at the complaints on facebook about wait periods.