Name: ticketmaster.com.au
Telephone: 000000000
Rating: 4.2

Ulysses Clark Guest

2 years ago

Ticket method

I needed a different method of receiving my tickets and this was dealt with promptly and with no fuss. Thank you.

Date of experience: Nov 29, 2023

Penelope Powell Guest

2 years ago

Emily H

Emily H. Made the whole process of buying pre sale tickets easy. Emily explained everything very well on the phone with great clarity. We are over the moon that we got our tickets. I am a caregiver for a Coldplay fan that is in a wheelchair. You have made our day. Thank you Emily

Date of experience: Nov 29, 2023

Arnold Foster Guest

2 years ago

Such a quick response

Such a quick response. I was really worried about getting my tickets and you sorted it almost immediately.

Date of experience: Nov 29, 2023

Gaylord Reed Guest

2 years ago

Refund

I put in request and had a response back in just over an hour offering a full refund for my mistaken purchase without question.

Date of experience: Nov 29, 2023

Lyndsay Johnson Guest

2 years ago

If I could give this 0 and 5 stars I…

If I could give this 0 and 5 stars I would. It was a simple query, I could not print my secure tickets. I googled for resolutions, and searched the site. I could not find one. So I logged a ticket, it asked for as much detail as possible. I provided some detailed info. I received an automated possibly ai generated response that was in no way related to my problem. Then replied "this does not resolve my problem" and provided the info again. Then a real customer representative bypassed the drivel up to this point, and after a couple of days sent me my tickets - that is how it should be done - please don't tell me all I am worth is some bot response. The money spent creating a chat bot with ai magic would be far better targeted on some good staff getting back to your customers quickly. So, 0 for the bot - 5 stars for the human.

Date of experience: Nov 29, 2023

Charlee Guest

2 years ago

Great to get a prompt response.

Great to get a prompt response.But the lack of options to choose a printed ticket on the website is very frustrating, and then the time it takes to find the email option, adds to that frustration.

Date of experience: Nov 28, 2023

Andre Guest

2 years ago

Excellent service

Date of experience: Nov 28, 2023

BeautifulDark20 Guest

2 years ago

Quick replied and also fixed the…

Quick replied and also fixed the problem for me, good customer service!

Date of experience: Nov 28, 2023

Marigold Guest

2 years ago

Printing Ticket at Home

The issue I had has been resolved in a quick time frame.

Date of experience: Nov 28, 2023

Brynlee Guest

2 years ago

Ordered Tickets in July

Ordered Tickets in July Never received them for a concert on DecTelling me that I gave them a wrong email address despite not having them recorded as a purchase in my App Had to cancel my accomodating I booked as I would not have received a refund by the time Ticketmaster decided to reissue the tickets Sent an enquiry on Monday and took them till Thursday till 1.30pm to tell me that it was my fault that I gave them the wrong email address despite as I said not in my App as a purchase Seriously Ticketmaster it’s your incompetence and poor service then trying to blame the consumer this will be contacting consumer affairs and lodging a complaint through VTAC Plus all media outlets will be contacted regarding your unethical practices !!!!