Review Time
OBB cancels trains or significantly changes departure times unilaterally without any notice then refuse to provide any assistance or refund.The service is catastrophic (at least outside of Austria), I would stay away from this company as much as possible.
OBB cancels trains or significantly changes departure times unilaterally without any notice then refuse to provide any assistance or refund.The service is catastrophic (at least outside of Austria), I would stay away from this company as much as possible.
I wrote my name wrong, and as soon as I noticed, I tried calling them and sent 2 emails.I wrote to them on 20-12-23, and I received a response on 18-1-24. Keep in mind, I'm leaving on 25-2-24.After exchanging emails back and forth, I just wanted to know if it's possible to change my name. If they said no, I would have bought a new ticket immediately to benefit from the same price.On the 27th of January, one of the workers said that it would not be a problem.Now, on 13-2-24, another worker sent me an email suggesting I could try, but it's not a guarantee.I informed the worker that one of the colleagues assured me it was okay, and if I had known this, I would have bought a ticket right away. Now, the prices are very high.I asked if they could give me a discount so that I could buy a new ticket, but they told me it's not their fault.
I wrote my name wrong, and as soon as I noticed, I tried calling them and sent 2 emails.I wrote to them on 20-12-23, and I received a response on 18-1-24. Keep in mind, I'm leaving on 25-2-24.After exchanging emails back and forth, I just wanted to know if it's possible to change my name. If they said no, I would have bought a new ticket immediately to benefit from the same price.On the 27th of January, one of the workers said that it would not be a problem.Now, on 13-2-24, another worker sent me an email suggesting I could try, but it's not a guarantee.I informed the worker that one of the colleagues assured me it was okay, and if I had known this, I would have bought a ticket right away. Now, the prices are very high.I asked if they could give me a discount so that I could buy a new ticket, but they told me it's not their fault.
Should be zero stars as it cannot be called service. Trains cancelled last minute, agents at OBB counter do not offer any alternative to get to the final destination, and no reply from the customer service to a refund inquiry, they do not even give you a case number to be able to follow up the request.
Wow!The glory days of night travel in Europe are gone!! In Austria anyways!! The OBB train from Vienna to Berlin was awful! One toilet out of order, another had no lights and though the wagon master looked, he had no clue! I had to stand and hold the door open for my wife so she could use the washroom! The beds are like stones and have an annoying slope, top bunk is short, and the compartment was super hot! Time to retire some of these wagons, as they are small, old and are down right garbage! As an Austrian flagship rail company, it is a shame to offer such garbage to customers paying good money! Would not recommend!!!
Should be zero stars as it cannot be called service. Trains cancelled last minute, agents at OBB counter do not offer any alternative to get to the final destination, and no reply from the customer service to a refund inquiry, they do not even give you a case number to be able to follow up the request.
Wow!The glory days of night travel in Europe are gone!! In Austria anyways!! The OBB train from Vienna to Berlin was awful! One toilet out of order, another had no lights and though the wagon master looked, he had no clue! I had to stand and hold the door open for my wife so she could use the washroom! The beds are like stones and have an annoying slope, top bunk is short, and the compartment was super hot! Time to retire some of these wagons, as they are small, old and are down right garbage! As an Austrian flagship rail company, it is a shame to offer such garbage to customers paying good money! Would not recommend!!!
I bought 1st class ticket because of work travel and because I needed to order a food. Their prices are way over the top compared to any other provider in my country, yet I wanted to order. Unfortunately the staff is beyond chaotic. I told them two times I would love to order when they will have time to come by, and they ignored me every time going around me. Also, they order food one person at a time, so it takes them extremely long time and most of the time they were going back and forth empty handed. I'm so disappointed, never again, ruined my day
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The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways.
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