Review Time
I bought 1st class ticket because of work travel and because I needed to order a food. Their prices are way over the top compared to any other provider in my country, yet I wanted to order. Unfortunately the staff is beyond chaotic. I told them two times I would love to order when they will have time to come by, and they ignored me every time going around me. Also, they order food one person at a time, so it takes them extremely long time and most of the time they were going back and forth empty handed. I'm so disappointed, never again, ruined my day
The train is clean, but the communication is not good. The train from Venice to a Vienna sat at the border for an hour. We did not know what was going on. The conductor made a brief announcement in German only, no English or Italian. We made it to our destination 30 min late, not bad, but annoying not to know what was going on. Also, the mobile app is not very intuitive and the mobile ticket is delivered to your phone just as the train arrives. Even ÖBB website is funky to navigate. I was traveling with a friend and after we boarded the train, the police made us get off the train and show our passports. I’m a Schengen resident, and my friend is from the US of African American descent. No one else was asked to deboard and show their passports.
The train is clean, but the communication is not good. The train from Venice to a Vienna sat at the border for an hour. We did not know what was going on. The conductor made a brief announcement in German only, no English or Italian. We made it to our destination 30 min late, not bad, but annoying not to know what was going on. Also, the mobile app is not very intuitive and the mobile ticket is delivered to your phone just as the train arrives. Even ÖBB website is funky to navigate. I was traveling with a friend and after we boarded the train, the police made us get off the train and show our passports. I’m a Schengen resident, and my friend is from the US of African American descent. No one else was asked to deboard and show their passports.
I gave 1 star because its not possible to give less. This is an AWFUL service. My father (almost 90 years old) booked a one person wagon lit with private bathroom on the way from Rome to Salzburg: no water in the bathroom. For a man who needs to go often to bathroom this was a major concern. However, he had no choice and decided to travel anyway. On the way back: booked a 3 bed compartment for almost 400 euro because wagon lit was not available. No shower, no private bathroom. And most importantly: no key. So he is compelled to go to the shared bathroom. The OBB AWFUL personnel assure him that they can let him back in the cabin when he is back from bathroom because THEY have the key. They do it once. After that they DISAPPEAR and when my father goes to bathroom at 1 am he is left locked out of the cabin for 2 HOURS. He was so desperate that he sat on the wc for more than an hour in the middle of the night after walking up and down the whole train in search of help. NOBODY was there to help. At around 3 am an AWFUL OBB woman shows up half dressed and with no apologies whatsoever lets him in the cabin. Last year on the way to Salzburg again he had almost 5 hours delay and - again traveling solo in a wagon lit- NOBODY gave him a coffee or anything to eat in the morning while this was included in the EXPENSIVE price he paid for that awful service. We complained and received OBB apologies. But now this is ENOUGH! Please do yourself a favor and avoid this absolutely appalling service which despises customers and treats them like ANIMALS. It is a shame to train companies and to Austria as a whole. Shame on you OBB!
I gave 1 star because its not possible to give less. This is an AWFUL service. My father (almost 90 years old) booked a one person wagon lit with private bathroom on the way from Rome to Salzburg: no water in the bathroom. For a man who needs to go often to bathroom this was a major concern. However, he had no choice and decided to travel anyway. On the way back: booked a 3 bed compartment for almost 400 euro because wagon lit was not available. No shower, no private bathroom. And most importantly: no key. So he is compelled to go to the shared bathroom. The OBB AWFUL personnel assure him that they can let him back in the cabin when he is back from bathroom because THEY have the key. They do it once. After that they DISAPPEAR and when my father goes to bathroom at 1 am he is left locked out of the cabin for 2 HOURS. He was so desperate that he sat on the wc for more than an hour in the middle of the night after walking up and down the whole train in search of help. NOBODY was there to help. At around 3 am an AWFUL OBB woman shows up half dressed and with no apologies whatsoever lets him in the cabin. Last year on the way to Salzburg again he had almost 5 hours delay and - again traveling solo in a wagon lit- NOBODY gave him a coffee or anything to eat in the morning while this was included in the EXPENSIVE price he paid for that awful service. We complained and received OBB apologies. But now this is ENOUGH! Please do yourself a favor and avoid this absolutely appalling service which despises customers and treats them like ANIMALS. It is a shame to train companies and to Austria as a whole. Shame on you OBB!
I took the OBB sleeper train from Innsbruck to Amsterdam and it was horrible. Is this really the national railway system of Austria??? The couchettes are small and dirty, the staff is rude and unprofessional and above all there were no working toilets. Twelve hours of travel and only one functioning toilet 4 carriages away!!! The only available toilet was filthy and very stinky. This is totally unacceptable!!! The worst train journey I've ever experienced in my life. OBB is a disgrace
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The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways.
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