Review Time
What made my experience great? Sally without a doubt. She should get a raise.
Apart from a mixup with my flooring (which wasn’t their fault to be fair) my experience with Sally and the entire Tilia home has been bliss. They acted quickly to rectify the mixup and I was able to move in.
They offer great price and intensives. Already referred them to my colleagues.😁😁
Good job Tilia.
Beth and the team at The Paddocks couldn't be more accomodating. Beth went the extra mile to ensure that we settled in well, bent over backwards to help us. I honestly couldn't fault her.
The home itself has been amazing and have settled in well in the last 2 years with only a handful of snags.
Unfortunately I couldn't give this a full 5 stars due to some recent issues.
I bought a house from Tilia homes and they still own the sewage lines connecting to the houses, this has caused multiple problems. We experienced a raw sewage flood into our home due to their faulty pipes, this resulted in us living in temporary accommodation for MONTHS due to the hazard to health. We had other people's faeces in our house coming up from under the floor. A private drainage company came to access the issue and they stated that Tilia built a pipe too small and it connects to over 60 houses causing the backflow of sewage into the lowest point which unfortunately is our home!!! I have a young child and it has been a nightmare!! Our whole lives have been turned upside down and 5 months later we are still suffering the consequences!!!! Tilia still have no solution to this and we are out of pocket due to paying excess/new furniture etc and now they are ignoring all my emails. AVOID BUYING ANY HOUSE FROM THIS COMPANY THEY ARE AWFUL!!!
The whole process of buying my first property with Tilia home went smoothly than expected. The staff was exceptional, particularly Donna with all her support and explanations made all my prejudices about new buildings go away. She was very professional and updated us at every step of the way. She kept true with all the timelines and was quick to update us if there was any delay in any stages. I would definitely love to do more businesses with Tilia homes and I highly recommend others to give them a try!
My fiancé and I recent bought our first new build home from Tilia homes and the experience all the way through was fantastic we can't praise Simon our sales executive and Ian the site manager enough. From reservation to completion we were completely looked after and kept informed. We felt comfortable through the entire process and love our new home.
Stewart Sellers came to fix defects within my bathroom. The first thing he did was introduce himself and also ask my name. He explained what he was going to do before starting anything. He was warm and welcome with a friendly nature. He checked that I was satisfied with everything before he finished. Would highly recommend Stewart! Was amazing from start to finish!
From start to finish we were keep updated and we were allowed to visit site and watch our new home being built. Wonderful communication with Ellie in the sales suite who made the whole process as easy as possible. We were shown around our new home by the site manager who explained all the gadgets and operations in the house. Can’t wait to move in now.Would recommend this development.
I and my husband are first time buyer, we started this journey in Dec. 2024 but could not continue because of our network provider has put a default on my husband's credit report, Ellie The sale rep at Furlong Heath was really helpful, offering advise and checking up on us because it was such a difficult time. Ellie made buying a home so seamless and stress free despite the huddle- she is a gem.Also a big thank you to Adrian who has been supportive since we move to our new home.Thank You Guys.
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Tilia Homes builds quality new homes and communities across England. We work hard to deliver the highest possible standards for our customers in design, build quality and service. We go the extra mile to make a difference to the local areas in which we build and to be a company that our people and our partners can be proud of. We operate through our four regional businesses; Central, Eastern, Northern and Western. See more
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