Review Time
If your new home has no major issues, buying from Tilia might be fine. But if anything goes wrong, be prepared for years of chasing. We’ve had a leak in our dormer since the day we moved in, and two years later I’m still following up every single week.Tilia often appear willing to help, but nothing actually gets done. They put up scaffolding for two months and no one ever came to fix the issue. We asked for it to be removed, which they did — only to put it back up months later claiming they finally had the parts. That scaffolding has now been up for about seven months, and still not a single person has carried out any repairs.We even have video of a contractor going up the ladder for about 30 seconds, then reporting back that there was “nothing wrong” with the dormer — meanwhile the inside is wet, and paint is cracking and flaking onto the floor. With heavy rain and storms coming, I’m expecting it will soon start leaking onto the carpet, leaving Tilia with an even bigger problem.At this point, with the lack of customer care and zero progress, I’d honestly prefer Tilia to issue a final response letter so I can move forward with an NHBC claim. NHBC is already aware of what’s happening and is willing to help.
I am happy with the sevices i got from Tliahomes. Sally was kind, patient , yet professional in all her interactions with me.. She communicated with me through all the different stages of the process, enabling me to make an informed choice, her communication was excellent. Yes, i will recommend Tiliahomes to my friends and relatives.Thank you so much Sally.
Avoid buying any leasehold flat from this dreadful company. Have had a simply terrible experience with the aftercare team and legacy manager Charlotte Sadler. She refuses to pick up the phone, instead hanging up, and does not reply to emails for months on end. Tilia Homes are the freeholder to the block of twelve flats where we live, of which there has been no operating management company for almost two years. Yet, our ongoing complaint with Tilia Homes, with Charlotte Sadler, has still not been addressed for over one year. Instead, just keep being told it is with 'their solicitors' and going around in circles. All residents of the block of flats just want to have a functioning management company and to be able to sell our flats instead of months of stress.
Excellent Sales Experience — Special Thanks to AmandaOur home-buying journey started smoothly thanks to Amanda from the sales team. She has been with us from the very beginning and played a huge role in helping us choose the right home. She patiently explained all the available options, highlighted the offers for each house type, and guided us on what would best fit our budget. Even today, she continues to respond to our queries with the same friendliness and patience.A big thank you to Amanda for all the support throughout our purchaseLiving in the Home — Honest ExperienceAs with any new build, we did face issues after moving in — mainly related to painting, some flooring areas, and a couple of connection and finishing problems. While these issues were a bit disappointing at first, what truly stood out was how responsive and committed the Tilia Homes customer care team has been.Strong Customer Support & Ongoing FixesI genuinely appreciate the effort the customer support team is putting in. They have been working closely with us to resolve every issue as quickly as possible. Their communication has been clear, and their willingness to help has made the whole process much easier to handleOverall ImpressionDespite the initial snags, I can say we are happy with our new home. The dedication of both the sales and customer service teams — impressive and reassuring. With the fixes progressing well, we’re confident our home will reach the standard we expected.
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Tilia Homes builds quality new homes and communities across England. We work hard to deliver the highest possible standards for our customers in design, build quality and service. We go the extra mile to make a difference to the local areas in which we build and to be a company that our people and our partners can be proud of. We operate through our four regional businesses; Central, Eastern, Northern and Western. See more
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