Review Time
Over two years (3 summers) I’ve been fobbed off by head office to come and sort a garden, that was paid for at point of contract to be turfed. Inadequate preparation, non compliant with nhbc minimum standard and still they keep making excuses to “investigate” - I’ve literally got breeze blocks sticking out the garden, and there own workman dug up a huge brick - yet still requires investigation. I’ll be issuing a legal claim as a result of contract breach AND I’ll likely now just be getting the work done myself and the mud left for the estate to see pride of place - given there’s approx another 300odd houses to go up that have to drive past mine, I’m sure new buyers will appreciate the signage that will be placed on the mud heap to avoid being ripped off!! So much for buying a premium family home, for my daughter to not be able to use the garden due to it being dangerous!
James was brilliant.He saw to all my issues with great knowledge & know how. He is so very helpful, understanding of the concerns and goes out of his way to ensure things are put right. I absolutely recommend him as a friendly, pleasant and efficient worker, who knows what he is talking about & employs his many skills so well. Thank you James.
I’m loving my 3 bed Tilia house, it’s awesome and so comfortable and warm too. Ok, there’s been a couple of snaggings that needed attending, but when you turn a brown muddy field into a housing estate, it’s going to happen, it’s not like building a car on a production line, it’s a live building, that’ll move with the earth, settle slightly and show signs of that settling process. Where I have had snags, then they’ve mostly been done now and that’s excellent service in my books. I’ve a few more issues that Tilia are now aware of and they will also be addressed, I’m sure of it. In fact I’ve just had one of the Tilia chaps attend my house today, so I’m going to give a shout out to Sam Ross, as he’s been brilliant at getting things done, really friendly, very knowledgeable and extremely professional too. Well done Tilia and well done Sam, as you continue to make our house a beautiful home for us to live in 👍🏻👍🏻👍🏻👍🏻
Avoid tillia Homes at all cost, they lie about what repairs they will do, and then Take forever to get anything at all sorted. We are still waiting our shower to be fixed which was first reported August last year ! Also agreed to put drainage in the garden as they knew what was missing, only then to later refuse.Will have to take them to small claims court not . Which is stupid as they've put it all in writing!Avoid
We bought our house almost 2 years ago and have had some problems with our en-suite bathroom. When I reached out the customer service team were great and sent Stewart out. Stewart was amazing! He identified a number of issues and more importantly why he were having these issues. He was re-booked in for 2 weeks later and after 2 days I can safely say that the quality of Stewart's work far surpasses any work that was put into originally installing our bathroom. Stewart was also lovely and my staffy was also a huge fan of his. The experience was great and if I have any issues in the future I would 100% be confident having Stewart again and would go as far to actually ask for him again. Thank you Stewart!
We bought a new build home from Tilia and unfortunately, the experience has been nothing short of a nightmare. From the outset, we provided a full snagging list of issues with the property, only to have most of them completely ignored. We were constantly pushed from pillar to post, and by the time they finally acknowledged some of the problems, we were told they were “out of warranty”—despite these being raised long before any warranty period expired.The most serious issue we continue to face is with the drainage system. The drains were poorly fitted and are full of leftover building materials. As a result, the main drainage is regularly blocked, not just affecting our home but several neighboring properties as well. This has led to water build-up in our toilets, baths, and showers—on one occasion, sewage even came up through the floor of the toilet.When Tilia finally sent a drainage specialist, we were told the problem was with the main drain in for the street that comes through our garden. Yet now that we’re “out of warranty,” we’ve been told we need to pay for a private industrial cleaning company to clear the public drain ourselves.This is completely unacceptable. We are expecting a baby any day now and have been offered zero support. Not only is this a health and safety hazard, but it’s also incredibly distressing at such an important time for our family.Buying a home is one of the biggest investments you can make, and we deeply regret choosing Tilia. The lack of accountability, poor workmanship, and refusal to take responsibility for ongoing issues is shocking. We would strongly advise anyone considering buying from Tilia to think twice.
We are Very happy with our 4 bed brand new Tilia home in Darwen we reserved in February 2025 and were able to move in less than 2 months later. Vincent from the sales office was amazing, regularly giving us updates and helping us all the way through the sales process. The site manager, Matt has been Brilliant too. Nothing seems to be a problem. With a few issues being sorted out on the same day we phoned him. We feel the standard of workmanship and quality of our home has been Excellent and definitely deserves 5 stars. We can definitely recommend Tilia homes.
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Tilia Homes builds quality new homes and communities across England. We work hard to deliver the highest possible standards for our customers in design, build quality and service. We go the extra mile to make a difference to the local areas in which we build and to be a company that our people and our partners can be proud of. We operate through our four regional businesses; Central, Eastern, Northern and Western. See more
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