Review Time
Awful company, we have spent a lot of money to buy a house from these people and they can’t even answer the customer service phone or emails after trying and trying for months and months, the times I have got through to them on the phone which is barely any they come back and say we will log this and someone will get back to you, do they ever get back to you no! Once you’ve paid for the house that’s all they care about as soon as the sales person did the handover fobbed straight off and then the customer service is absolutely shocking!
From the chaotic completion process, we should have known better. One year into the property, snags take months to resolve but only if you chase. Its almost like they ignore it to see if it will go away.Purchasing a new build, we were never naive to “snags” and expected some, however the issues we have faced go beyond simple snags and are just a sign of negligent building.We were promised aftercare and have had nothing of the sort! In fact, between customer service and the site manager, they just string you along, avoid you and are less than honest. They’ve got their money so could care less now. A complaint raised in September 2024 has still not been dealt, very clearly not in line with their own complaints policy yet no acknowledgement.
Moved into my home all great, then before Easter I get one day notice that they are digging up my drive to sort the drains out for the next phase of building. 9 weeks later my drive is still part of the building site and I have no access to it! Tilia have no care, they cannot give me any answers as to when it will be fixed or deal the issues I have presented to them! The contractors are not interested and do as they wish damaging fences and gardens with their heavy duty machinery, they don’t even acknowledge weekend working rules and have stone cutters, excavators and diggers running in a residential area at 7am on a Sunday morning with the addition of foul language and radios blaring.A company who has no duty of care!
I would strongly suggest you think carefully about purchasing from this builder. After almost two years of battling for issues to be corrected the facts are clear. We have a wall in our garden wrongly constructed. Northern service team still have not arranged any dates to address issue. The service staff tell me their managers details to contact the relevant person are unavailable due to data protection. The manager also has not contacted ourselves, total lack of professionalism. I have never had a company that you are not able to speak to a manager.There are other ongoing issues not addressed which have left us distressed. They disregard us, my health has been affected and they really have no care,If Tilia made management contact possible, so many issues could have been resolved. We wrote to directors, but very sadly no response. Their service team is poor, all we ever get told is she is dealing with it.
I picked my plot in September 2024. From the very beginning i have been kept up to date by Ellie Reedshaw sales executive. I have always felt she has gone over and above to get me here. I have only just got here at the end of May and was supposed to be in April. But that’s new builds frustrating but I have just what I always wanted now. I would definitely recommend Tilia as my friend did to me.
Where do I start! From reserving a plot last October to not being able to complete until May 2025, Tilia homes have been absolutely magnificent, especially Ellie Reedshaw Sales Executive, who went over and beyond to help me go ahead with buying my forever dream home. Head office were also very helpful and supportive. I can’t thank Tilia homes enough for their support and help, which continues since I moved in two weeks ago. I totally recommend Tilia homes if you have them near you, for service and excellent quality. No I am not being paid for this review 😂 just a honest review from my heart. ❤️❤️❤️
Tilia are the worse builders we have ever experienced. The sales staff gossip about residents to other residents , they still haven’t finished our snagging after 3 years. They lie, and the development around Landimore Park is a disgrace .Other developments in Northampton are immaculate with grass verges and the landscape well maintained . If you drive around the Willows and the Knolls development it is appalling and full of weeds.We are now taking this to the ombudsman and new homes ombudsman.
Tilia homes don’t have any concern for local wildlife. I have contacted them regarding an incident which occurred in my local area which showed thought to animals and their habitat and had zero response, I can only presume this is because they know they were in the wrong and chose to not acknowledge it.
We recently completed on our purchase at Forge place and just wanted to say a huge thank you to Kat for going absolutely above and beyond during our home-buying journey! We had so many questions but Kat was there for us every step of the process—always friendly, supportive, and one step ahead.Nothing was ever too much trouble for her. She took the time to explain everything clearly, kept us in the loop throughout, and genuinely cared about making sure we felt confident and happy with each stage.The whole team at Tilia Homes has been fantastic—and truly lovely to deal with. We’re so grateful for everything you’ve all done to help us get into our home. Thank you again, Kat—you’re a star!Josh & Lavinia
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Tilia Homes builds quality new homes and communities across England. We work hard to deliver the highest possible standards for our customers in design, build quality and service. We go the extra mile to make a difference to the local areas in which we build and to be a company that our people and our partners can be proud of. We operate through our four regional businesses; Central, Eastern, Northern and Western. See more
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