Review Time
Do not order from this company! They pretend to be based in the UK but my order arrived after nearly two weeks and it was from China, in Chinese, and completely battered and broken. When I requested a refund they offered me 10% back and then ignored my emails.
Why do I fall for it? Another Chinese company dressing themselves up as a quality Uk company. The products came direct from China, badly wrapped with damaged boxes. They argued that damaged boxes did not mean the products were damaged so wouldn’t refund me. I took the 20% off rather than send back to China.
If I could award no stars, I would. Ordered a 'kids' LED drawing lamp. It took weeks to arrive from China, came in a battered box and was flimsy junk, marked 'keep out of reach of children'. Refused refund unless I paid for tracked return. I refused 2 offers of discount but they refunded 50% anyway so PayPal wouldn't support a claim for a full refund. Complete scammers - avoid!
Terrible. Ordered 2 items as gifts. Unable to gift one as the package was so badly damaged. Lots of emails later the best I could get was a 20% refund. They would only replace the product if I agreed to pay myself to ship the item back to China. The other item was missing a part that was clearly advertised as being part of the item and also turned up in a clear plastic packet, not the thing you want to gift. I asked them to send out the part but multiple emails later and they wouldn’t even address this issue.
The marketing for this company is very misleading. The actual products you receive are cheap, poorly made plastic products shipped from China. The packaging is totally inadequate so the box of the product was damaged. When you complain you are told you have to pay to ship the product back to China. I reluctantly accepted a 30% discount as I was not prepared to pay for shipping. Avoid this company at all costs.
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