Review Time
I’ve used this platform occasionally over the past year without major issues. In February, I decided to give it another chance.
When I logged in, the app indicated no verification was required and specifically said “there is no need for verification, please enjoy our games.” Normally I verify my accounts immediately on any betting platform to avoid problems later, but in this case the system explicitly told me verification was not necessary.
Last week I won a decent amount and attempted to withdraw $9,000, which is within the platform’s stated withdrawal limits.
Several hours later, my withdrawal was declined and the funds were returned to my account without any explanation.
The following day I received multiple emails from someone claiming to be my VIP account manager, telling me how valued I am as a customer. When I explained that declining withdrawals without explanation destroys trust and that I would no longer use the platform, the response was apologetic — but instead of resolving the withdrawal issue, they simply began offering bonuses ($100, $300, $350, etc.).
Bonuses are not the solution. I made it clear that the only thing that would restore trust is confidence that withdrawals will actually be processed.
They avoided answering that question.
Yesterday I again won a similar amount and attempted another withdrawal.
Once again, the exact same thing happened:
• The withdrawal sits in “processing” for hours
• It is then declined without explanation
• The funds are returned to the account
Customer support has provided multiple contradictory excuses, including:
• claiming the issue is with my bank
• suggesting browser cookies need to be cleared (I’m using their mobile app)
• saying the application “timed out”
None of these explanations make sense.
I have contacted them via email, phone, and even WhatsApp messages to their VIP managers, and I have provided all identity documentation voluntarily, even though verification was never requested.
Despite this, I still cannot get a withdrawal approved.
At the moment, withdrawals simply sit in review/processing and then get declined without explanation.
Until this is resolved, I would strongly caution others to be careful using this platform, particularly if you plan to withdraw winnings.
I will update this review if the company ultimately processes the funds they are currently refusing to pay out.
Scam site, the bonus features make you play through so many times that it is almost impossible to turn the bonus money into real money. They throw you some wins when you use bonus money but when it comes to playing actual dollars the site rigs the odds. Withdrawals are an issue and by reading other reviews it's not just me. Chinese fraud site posing as a Canadian site. Stay away. 0 Stars.
Unfortunately everyone is having the same problem and in the same month . Litterally put in 250 like n idiot went to 900 and had to verify my account with proof of address, sent what they asked for claimed it didnt match What THEY had on file. sent another, no response. chat said I might get one monday (feb-9-26) they stopped me at 900 , I Am now at $3015 and started to question if I would actually receive it so I looked up reviews and of course everyone is going thur the same verification process .. Ill follow back up if I get my money or not .
EDIT: So this morning I got an email saying my withdrawal is completed . I'm Surprised that I was verified cuz I am cursed with misfortune . I Provided my license , Muchbetter bank statment, Paystub (rejected) and POA by local bank statement. Ik others have Provided way more proof , so im sorry this is happening to you guys . Dont give up, keep trying to get your money! Also when I withdrawl the comments had me scared about not being able to withdrawl more then 750, so I made 2 $749 withdrawls and both were in my account once I was approved an hour later
It's evident that the team behind this platform invested significant effort in selecting providers. They offer a variety of popular games, and adding more would enhance the experience. Additionally, more casino tournaments would be a fantastic addition.
This platform is untrustworthy. They impose a daily withdrawal cap of 750. Initially, I was informed that this limit would reset at midnight. However, after making my first withdrawal at 9:43 PM, when I tried again at 12:15 AM, I was told the limit had been exceeded. When I contacted support for clarification, another representative stated that the limit resets after 24 hours, contradicting the previous agent. Both provided false information. I have a pending withdrawal of over 200 at 4:30 AM and another of 700 at 9:40 PM. This platform is unreliable and will be reported to the relevant gaming authorities. Steer clear of it.
I feel quite let down. After finally winning some money, the verification process is now causing issues. It's frustrating to feel treated like a criminal. I do enjoy the platform, but the verification steps seem to create obstacles. If this process gets resolved without further issues, I would be open to giving a 5-star rating, as I truly appreciate the games and find the customer support (excluding the verification team) to be very polite and understanding.
This service refuses to pay out winnings! I want to share how this company operates. I am a VIP member at many online casinos and have never faced issues with customer service or withdrawals. However, after a significant win with this service, they blocked my account and demanded excessive documentation regarding my identity and income. I provided three months of pay stubs, my government tax slips, online banking statements, my driver's license, and even my business license. Despite providing everything requested, they kept asking for more and stopped responding when I tried to escalate the issue. As a wealthy individual, I am considering legal action against this service, but I also want to make my experience public and will reach out to my influencer friends to spread the word. DO NOT USE THIS SERVICE! They allow you to deposit and lose easily, but when it comes to cashing out after a win, it becomes impossible. This company is a scam!
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