Review Time
Vantage Toyota Morecambe just restored my faith in car dealerships. I needed 2 new tyres and a 3rd fixing or replaced. Having done a lot of research to find the best deal on mid-range to premium tyres, I was surprised to find it was my main Toyota dealer. I was even more surprised when they fixed the 3rd tyre (rather than replacing) and didn’t charge me for this repair. Great service and great value. I have previously owned multiple Mercedes, BMW’s, Audis and suffered their dealerships lousy service quality and high costs. The experience at Vantage Toyota has to date been a stark and delightful contrast to the supposed premium German brands. Also delighted with my Rav 4 plug-in hybrid.
My new Toyota BZ4x is arrived and delivered to me in September 2024.My home charger was fixed in August 2024.Since then I am facing multiple issues with my home charger and I am keeping on escalating till now and Toyota doesn't bother about it as the car is already sold.Toyota have contract with British gas for fixing charges and British gas having contract with Hive for charges.Now the issue is no one is ready to take responsibility to sort out my issue and just passing to each other as usual.There are multiple occasions I plugged my car for charging and in the morning it was not charged at all.Since the charger is fixed it was not connected to network.On September 17 my appointment was scheduled with British gas to visit to sort out the issue and as usual they never turned up or called about appointment.Finally in mid November British gas engineer visit and checked the charger and told there is something wrong and he will escalate to the next team to sort out.According to him was not recommended to charge car as something is wrong and at the same time he rang Toyota who told there no issues and you can charge your car.Toyota person also told me that they will be in touch with me in 3 working days which they never till now.The biggest issue is you never know if your car will be charging after connecting to charge.You will be getting unexpected surprise in the morning when you will know that the car not charged at all.Pathetic service by Toyota and I don't blame people leaving Toyota.The sales team will give you all promises and then after handing over the car we are facing poorest after sales service.
Toyota’s ValuesToyota's values include respect for people, continuous improvement, and welcoming competition. Toyota also believes in the ability of people to change things for the better.I’m surprised really that Toyota Motor Company has such poor reviews. I did contact them in relation to an issue I had with a Dealership that sells their cars. On Toyota UK website they suggest that you can ‘Rely on a Toyota Approved Used Car’ and under ‘Quality & Reliability’ they say ‘All Toyota Approved Used cars are inspected by our technicians and pass a comprehensive 145-point technical check’.After various issues, with a less than 6 month old car, I suspected a certain dealership hadn’t carried out this check fully. Once I started to ask for a copy of the report showing this 145 point check (they call is a PDA) had been done, I never heard from them again.So I thought perhaps Toyota might be interested in the fact that their franchised Toyota centres may not be doing what is advertised on Toyota UK website. Their reply was, ‘we are the Manufacturer & Distributor or new vehicles’ and the 145 check is carried out by the dealerships.It would appear that Toyota UK are not concerned if what they advertise about ‘Quality & reliability’ is not carried out by the people they entrust to sell their used cars in a Toyota approved main franchise. No secret shopper or qualify checks seem to happen to make sure that the ambassadors for their brand are maintaining the standards of the company. Perhaps a clearer message is needed on your website to say ‘All Toyota Approved Used cars are SUPPOSED TO BE inspected by our technicians and pass a comprehensive 145-point technical check, HOWEVER THIS IS DOWN TO our franchised Toyota Centres AND NOT A REQUITEMENT FROM TOYOTA UK.Sadly, as much as I love my Yaris Excel (it is a super safe, good looking & well specked car), the cabin noise which is akin to an old banger from the 90s, means my journey with Toyota as come to an end.I'm hoping you will respect this review and look to continuous improve your brand.
I will never step foot in a Toyota car show room ever again. The sales man looked like he couldn’t care less about talking with us, when we gave the price we can afford he took a deep breath and looked disappointed. He used we buy any car to show us the lowest price for my car. It was so unprofessional. But I did find out his wife drives a £90k bmw. Our money is as good as the next mans but never have I been made to feel like a poor person or pooh on his shoe
This morning I found my rear tyre was flat I called Toyota assist and they called somebody out to me within 20minutes . Within the time frame I had a new tyre fitted and I was able to continue my day. Outstanding service from Toyota.
Be sure to check all paper work when collecting your car from Toyota.Having specifically requested any issues to be rectified during a service before the MOT test, requested online when booking and when delivering the car, subsequently following agreement a new tyre was fitted. However this same NEW tyre is shown as being close to the legal limit on the MOT certificate.To avoid such confusion, consider alternative service providers.
I have purchased a car from Snows Toyota in Plymouth.Darren Copp was the person who guided me through the whole process he was very professional and explained everything to me clearly.I highly recommend Snows and Darren if your thinking of buying a Toyota .
Visit for repairs on 23.10.24 at Derby Pride Park - fantastic service and repair completed on 24.10.24 kept informed all the way through all of the staff I encounted were friendly polite and very professional Explained clearly to me what was needed really pleased with the service and would recommend to anyone. Thank you
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