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I finished my PCP finance with current car, and final/balloon payment had to be made, which i then paid only half of it, and the rest i did finance. Again, i used toyota finance. when i called toyota finance they have told me that there will be a new agreement, and the finance will move from pcp to hp finance because since they will take the full payment via finance there will be no final payment left for me to pay. after a week or so, i logged in to mytoyotafinance web page, and saw everything is updated but the finance type appears as PCP still. i also received a letter from toyota stating that my finance is HP finance. there are two scenarios here. 1- i have currently two active finance which will mess up my credit score completely. Potentially i will also be responsible to pay balloon payment in one go 2- they simply messed it up. they either sent me wrong letter and told me incorrect information via phone call, or they did not update the website. when i email then back and forth, they are being extremely unprofessional and telling me that all the information i see on website is correct. however, they cannot answer why i received a letter with hp finance. i then asked to get voice recordings as this is my right via gdpr, however they then asked me some securit questions which i answered and then told me to raise it again with complaints team, while i am talking with complaints team. this is extremely unprofessional and totally damaging the brand. There is also a potential miscalculation on the finance, as you will get different percentage depending of the finance you go with. Toyota is my childhoold dream manufacturer, and i always had toyota cars. Toyota Finance is a great example how to ruin reputation of a brand and lose customers. I have shared my experience with some newsletters and car groups as well. If i do not get response for my GDPR requests, i will then reach out to legal authorities and take legal actions against it.
Never buy a car from Toyota my car have a problem The Critical Issue: Toyota Acknowledged Recall (GGG95)Crucially, during my correspondence regarding this mechanical failure, Toyota acknowledged that there is an active Recall Campaign (GGG95) for my specific vehicle model, relating to the EGR valve.• Inconsistency in Stance: Toyota GB has repeatedly refused to investigate any potential link between this known EGR valve recall and the catastrophic mechanical failure, despite my belief that it is the most likely cause.• Unacceptable Condition: I was told that the recall issue could not be dealt with until the engine was fixed, yet the engine was not fixed because the warranty claim was not accepted
Corruption in Toyota and LexusI trust Toyota and Lexus cars in that extend that I have had either Toyota or Lexus during past thirty years. I have however become disappointed by finding out that ther is corruption in the dealership organisation at least in Gothenborg. The reason I discovered this corroption is the bad behaviour that Michael Aleros in Lexus Gothenborg has shown repeatedly. That made me sensitive and curious. The result was that he treats badly those custumers who dont mean extra money for him. Last time when I was bringing my car from service, the mechanic told to Michael "wait" and then turned to me and said "your Brake Discs need to be changed next service". I handle my car carefully and I drive mostly long distances. That means Brake Discs in my new Lexus should not be thorn out after just two years. I went out and checked them. They are almost as new Brake Discs. I call this corruption and nothing else. Of course, many people who dont know much about cars pay lots of money for unnecessary reparations. That made me think further. For less than two years ago when I left my three years old Toyota Camry back to the dealership I left even winterdecks. I never thought I had bought them myself and the dealer did not say a word and took them. As much as I trust Toyota and Lexus cars I could not imagine there is such low persons in dealerships.
I have purchased a 2016 Toyota aygo. 30 000. Since i had it , it has leaked into boot , ceiling etc . I reviewed the issue online and it seems to be an issue with Th Toyota aygo. So i decided to ask and email head office to see if they could fix . Not having the funds to do myself . I spent my savings on car !!!!! I read this was a design fault and happened to these cars from 2014 onwards . They have refused to help Asking me to get an inspection done £167 then pay for fixing . The water is leaking out and into 3rd break light , where there is also wiring . Every time i open it floods out . I now have car covered in plastic bags and towels to try and stop further damage . The condensation in car is terrible . I will never buy another Toyota if i did have the money . Just because it’s an older car doesn’t mean they should not correct fault . I bought it off a non toyota garage but it is not there fault all the flooding !!!!!
I have had multiple issues with, in particular, the Bristol North branch. Beyond selling you the car they simply don't care. I hoped to get a resonable respond from management but they simply defended their policies. I contacted the main office as well and they don't care either as "they simply manufactor the cars". They have zero care about the dealers that sell their cars independently. Awful company
My car stayed over a week in Toyota Vertu Leicester for investigation and I’m still waiting for a written report. The problem was never solved by Toyota, and communication was poor throughout. Very bad management, and the mechanics seem to work with old knowledge and no updates for new models.After all this time, Toyota couldn’t find the problem — but Halfords mechanics fixed it in just a few hours. Very disappointed and completely lost trust in Toyota service quality.
ALL CARS ARE VULNERABLE TO BEING BROKE INTO OR STOLEN. BUT TOYOTAS MAINLY CHR AND COROLLA VERY EASY TO STEAL! YOU HAVE BEEN WARNED! IVE HAD 2 CHRs STOLEN BOTH HAD ALARMS AND IMMOBILISER TOTAL WASTE OF TIME. THIEVES NOW BYPASS BY EVERYTHING BY GOING THROUGH WHEELARCH AND THROUGH HEADLIGHT WIRING.60 SECONDS AND AWAY. SECOND ONE I MANAGED TO RECOVER.COST £500 FOR 1.5 HOURS WORK TO REFIT HEADLIGHT PLUG AND REPROGRAM RADIO. PLUS PUT NEW SCREWS IN HEAD UNIT. ALL COURTESY OF RIP OFF STEVEN EAGLE TOYOTA. MIND YOU THEY DID WASH IT FREE!! 😂. PARKING SENSORS NOT WORKING TOOK IN AGAIN SAID NEED NEW RADAR SENSOR AND EVERYTHING WILL WORK. GUESS WHAT THEY STILL DONT WORK NOW THEY SAY NEEDS REWIRING. STILL AWAITING WHAT THERE NEXT STEPS ARE OR HAVE THEY GIVE UP? PROBABLY!. OHH THEY DID FIX FRONT WING BACK WHICH POPPED OUT WHEN THIEVES GOT IN. LASTED 5 DAYS AND COME LOOSE AGAIN.OK PEOPLE MIGHT SAY WELL YOUR INSURED DO IT THROUGH INSURANCE!. REASON I DIDNT WAS HIKE IN INSURANCE PREMIUM ESPECIALLY HAVING TWO STOLE WITHIN TWO MONTHS. ALSO INSURANCE COMANYS WOULD MARK ME NOW AD HIGH RISK DUE T TWO CARS STOLEN IN SUCH SHORT TIME. NO CLAIMS PROTECTION WASTE OF TIME. THEY STILL ASK IF YOU MADE A CLAIM IN LAST 5 YEARS-IRRESPECTIVE OF THAT. Customer service total utter waste of time. Sent mails not bothered to reply or help in any way to my complaint. CAR NOW LOCKED IN GARAGE BOLTS ON GARAGE DOORS TWO STEERING LOCKS PLUS ONE ON WHEEL.GUESS A GHOST IMMOBILISER WILL BE NEXT ANOTHER £500! THEN WHAT HAPPENS WHEN YOU TAKE CAR FOR SERVICE! HOW DO THEY GET IN? GIVE THEM THE CODE! THEN WHO COULD THEY PASS IT TO??. AVOID BUYING TOYOTA CHR IF YOU CAN. IF YOU DO BUY GET TWO LOCKS AND USE ALL THE TIME WHEN OUT AND ABOUT OR AT HOME. HIGH DEMAND NOW FOR TOYOTAS TO BE STOLEN ESPECIALLY SUVs!!!
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