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I have just picked up my Toyota Hilux from Snows Toyota of Bournemouth after having the chassis replaced under the Toyota campaign.All I can say is WOW, from start to finish Tom Vivian and his team made the whole process a pain free exercise, dealing with all the associated levels of work required to get the chassis replaced and organised a curtsy vehicle for the whole duration of the work, which was nearly 3 months.Over the time it was away I was keep informed of progress at verious stages.On picking up the truck it had been given the once over in the workshop to make sure everything was in order, after which is was given the best wash and polish inside and out it has had for many a year....it looked like new, also fitted a free tracker to help with the security, well chuffed with the attention to detail.This is the standard all other garage's should work to.Toyota as a company is renown for its market leading approach to build quality and manufacturing techniques.Companies around the world use the "Toyota way" as their standard.Thank you Tom Vivian and your team for a great experience with what could have been a struggle.Keep up the great work.Youra FaithfullyM Saunders
Pretty awful customer experience with new with Toyota bz4x that I leased in 2024.I've had various problems with the vehicle since I picked it up, I raised the problems with the dealership several times and initially never had any response. It was always 'we'll take the details and get back to you' but they never did. I then raised a complaint and my problems were eventually listened to. I took the time to document each one and provide photos and details of how the problems can be replicated.After several trips to and from the dealership, software updates, also leaving the car with them for 2 weeks they were unable to solve the problems and for most of them, the response was 'that's just how it is'.I then raised a complaint with Toyota UK and again provided details of the issues. I didn't hear anything for more than 2 months, when I called back I was told the complaint had been closed and there were no problems.No communication from either the dealership or Toyota, no responses to any of the problems I raised.The major problem is that the vehicle still intermittently charges on schedule and is a complete pain since I'm using it for business daily.I've told them that I want to return the vehicle, but they've declined and said that there's nothing wrong with it, when I can clearly demonstrate all of the problems.
I have written a number of poor reviews for Toyota and their Dealership and I see so have many of you thankfully now the Financial Ombudsman is investigated my case which is now ongoing for 18 months. Toyota GB should be investigated by a professional body as they clearly do not care about their customers just take us all as idiots and take as much money as they can from our pockets! Please if you are thinking of dealing with Toyota look elsewhere or eventually you will end up being one of the 73% disgruntled and angry customers!
Bought a 2023 Toyota Tundra Truck. Various small problems fit and finish. Then on a service call in 2025 told my engine would fail due to main bearing problems known but hidden by Toyota for over a year ( I was told previously my engine was not affected by the dealer). Requested Lemon law but denied by Toyota saying they have to try to fix it three times. Told to replace engine would be over a year by dealer and it could fail at any time. If failed still would take a year to replace. Letter from Toyota said gather history of repairs and service but web site referred to had no link to send documents. No link on Toyota letters or address to send documentation. Then I was quickly sent a denial letter in less than 30 days. I am a 72 year old man, on oxygen, who lives in a semi rural area and cannot be stranded somewhere. Toyota said too bad. Dealer said they could work out a deal on a new vehicle and Toyota would help as the value of the truck was plummeting due to engine failures. Once at dealer they hemmed and hawed saying Toyota was now not willing to deal or kick in money. Dirty dealing from start to finish. Got some trade in value from an engine failing truck to purchase a different vehicle from the dealer, no Toyota help in devaluation. Toyota does not stand by its product, deceptive and is uncaring. This was a unexpected financial hardship on me. Toyota case # 251013001272.Suggest federal government take a close look into Toyota and their swindle of a senior citizen.
I telephoned toyota finance today regarding something I didn't understand on my new car loan.Customer Service was rude and abrupt clearly didn't want to help. I asked for the complaints procedure. I am shocked at reading the reviews on Trustpilot but I agree. I have experienced today what the other reviews are stating. I am more shocked at the fact Toyota have not come back to the people that have left negative reviews clearly Toyota is not bothered about the reviews.
Please don’t use Toyota Burton-On-Trent they are useless trust me I went there as to get a car from mobility shocking services from start to finish don’t use them they will stab u in the back and give the car to someone else in sep 2025 I went there to ask for a mobility car i was seen by jac he defo no good he lies to u when I applied for the car I was told that I would have the car soon as they had one coming in I rang them nearly every day and they just said the same thing time and time again shocking service when I did get through they said the car had gone wow they defo stabbed my in the back nobody cared at all so be warned u go there for a mobility car ul defo have to wait they will lie about the date then they change there mind say the car is urs then give it to someone else I was gutted I got so feed up I went somewhere else STAY AWAY u will not be treated right
STONEACRE phoned me to sell me their MOT test cover which is £30. I had this on my previous Toyota and had not used it as car was only 2 years old when p/x against the new one.When i asked the guy to transfer the cover to my new car he said it would be £10 admin fee!I said NO.Next time I will buy Ford.
I hired a Toyota C-HR under a leasing agreement with services included through Kinto UK. On 01/10, I tried to start my vehicle, but it was completely off. The keys don't (un)lock the car, the ignition doesn't run, and so on. The road assistance sent someone who charged it not once, but twice, and asked me to drop my vehicle immediately at the closest Toyota dealer, which I did that same evening. However, the local Toyota dealer didn't allow me to leave the car there. I returned home, and the vehicle was off again the morning of 02/10.The nearest Toyota dealer informed that the earliest available time slot is on 24/11. Since my leasing agreement includes services, and this is the first time I've needed Toyota's assistance, this entire situation is unacceptable and deeply frustrating.Kinto said repeatedly that they only manage the finance piece, and I need to discuss any service-related enquiries with Toyota itself. The most they can do, as they stated, is also to try to contact Toyota. Additionally, they noted that if I replace the battery at a non-Toyota repair centre, Toyota may refuse to address similar issues in the future. In other words, I'm stuck and paying for a vehicle I cannot use.As an engineer, I chose a Toyota vehicle due to its reliability, and at the time, I believed it would offer seamless service. Additionally, the issue with the ignition battery can lead to other problems. Considering the time the vehicle will stay off waiting for a repair, even the main battery might fail, which is much more problematic to solve.If you believe leasing a Toyota vehicle with services included will give you peace of mind, think again. The waiting time is ridiculous, and contacting them is also problematic. Not for nothing, the traditional vehicle manufacturers are being crushed by new makers.
I went to Toyota Jemca Sidcup to have to MOT and servicing. Staff are very accomodating and efficient. They have a good waiting area that has full access to hot drinks and water. Toilet was also easy access and clean. I got the chance to be shown around to see cars and the whole experienced was amazing. Definitely I can recomment Toyota Jemca in Sidcup.
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