Review Time
Writing this review to warn other Toyota owners. Following an accident Toyota Assist gets in touch to 'assist' you. This is very misleading. What they do not say is that the assistance is merely passing you to a third party management company (Enterprise). Toyota is not interested if there are issues with the service they have passed you to whatsoever. The repair for a rear end shunt accident took 11 weeks to complete with delays due to ordering wrong parts etc. Gave feedback to Toyota who said 'We have no further involvement after we have sent the referral to them'
I bought Toyota RAv4 8 weeks ago it’s beautiful car to have and drive until mine got stolen outside my flat even though I had every alarm tracker GPS it was so easy to steal apparently 200 get stolen a month since 2020 and Toyota didn’t rectify the problem like Range Rover So devastating I spent so much money on it I wish I knew before or read the reviews on google about it it’s too late lost 4 thousand pounds in 8 weeks plus insurance money and excess permits etc Please don’t avoid buying it until Toyota actually do something to fix their alarm
Dreadful experience. I settled my finance agreement. Toyota then took another payment of £14k. I have tried and tried and although Toyota admit and confirmed that I am due a refund I cannot get them to actually go through with what they have promised. Furthermore they have not removed the finance from HPI check so although I have sold the vehicle I cannot sell. I have had to fund £29K to cover the overpayment and the interim purchase. Recommendation never take finance from the dealer or enter into a PCP. The dealer Steven Eagell in Ipswich washed there hands of me and told me that it was nothing to do with them. They are quick to sell and then want nothing to do with you. I tried to buy a car from Steven Eagell and they offered a figure and told me there was a deal however they then never told me what the deal was. I then chased and a figure was presented never followed up absolute joke.
AVOID Currie Motors Isleworth at All Costs!!!Utterly Disheartened and Deeply Disturbed As a long-standing customer of Currie Motors Isleworth, I am appalled at the way I was treated during my most recent experience. What began as a routine service appointment last year turned into a deeply troubling ordeal when I discovered that £10 had gone missing from my vehicle while it was in their care.I reported this immediately, not out of concern for the monetary loss itself, but out of principle and concern about the apparent lack of integrity within their team. Instead of investigating the matter thoroughly or taking my concern seriously, the dealership’s so-called “investigation” consisted of little more than asking staff members if they took it — and, unsurprisingly, accepting their denials without question. There was no accountability, no transparency, and certainly no recognition of the seriousness of my complaint.As a result of this experience and the complete failure of Currie Motors to address it professionally, I made the decision never to return. Yet, ironically, due to availability constraints this year, I found myself reluctantly booking an MOT at the same location — not out of trust, but out of necessity. And let me be absolutely clear: I will be completely emptying my car before handing it over. That’s how little confidence I have left in this dealership’s integrity.Ultimately, Currie Motors Isleworth has shown me they do not value customer loyalty, honest feedback, or ethical standards. I was not just dismissed — I was effectively shut out. My future services were declined simply because I voiced my disappointment and expected accountability.This experience has been nothing short of disgraceful.I would STRONGLY urge anyone considering this dealership to take their business elsewhere. If this is how they treat a long-time customer, I dread to imagine how they would treat anyone else.
Toyota only seem to care about new customers. I'm actually shocked to read all the poor reviews of Toyota on here because to me, their brand had always been synonymous with quality but I don't think that's the case now. I bought a Yaris in 2022 and I'm actually really pleased with the car but it only came with one key due to the chip shortage. Trying to get a spare key from Toyota is like pulling teeth and they keep fobbing me off saying that the key is not available. However, if I'm willing to pay £577.13 for a key from the local dealer the lead time is 2-3 weeks. Toyota also advised me to contact the AA if I lose my key and they can supply one on the same day. So why can't Toyota supply one? Based on my experience I won't be buying another Toyota especailly as I haven't been very impressed with the local dealership. Such a shame.
Took my 2 year old Toyota Landcruiser in for service at Toyota Gateshead, as part of the service package you get a 'free' exterior clean and hoovered out footwells.Was told on the phone on the day or service that the map update was taking ages so maybe they shouldn't update it as it was taking up too much time in workshop.... obviously disagreed to this and within a couple hours they miraculously rang to say car was ready to collect. Arrived at Toyota Gateshead saw the car parked up and it was FILTHY, went in to speak to someone inside and was told they forgot to wash the car, he said he will take it round back and get it washed. 15 mins later the car just about came back as dirty as it went in and the footwells hadn't been hoovered. When i complained to the service manager about this he told me because they forgot to give the car its complimentary exterior and footwell hoover that it was rushed through so it wont be as clean as they normally wash cars and they didn't have time to hoover footwells. After this he said there wasn't much more he could do to help me as they are so busy but he can tell the manager that i wasn't happy... not sure what this would achieve?They also tried to charge us for putting the plastic cover back on the side of the driver and passenger seat to recline, despite me telling them numerous times that it is under warranty and i shouldn't have to pay for this. Once i told them i wasn't going to pay for that as it was warranty they told me that it looks like i had purposely pulled this plastic parts off the seats, then told me they couldn't find them and they never had seen them???? When i collected the car these bits of plastic had been re-fitted and i was not charged.Very disappointed with the service given and how we were just brushed off when we were told we weren't happy with the service they had given, definitely should have listened to colleagues/friends when warning against this garage. Hussain Kajee was the name of the staff ember we spoke to.
Appalling customer communications. Just had my Rav 4 serviced and, as always, multiple emails afterwards from Toyota for feedback etc, etc just keep on coming at me.Guys you are just servicing a car so stop pestering customers and being so needy, it's worrying..! Then after this another marketing email that is almost impossible to unsubscribe from...what a joke.
Toyota UK: experience with Steven Eagel so awful on every level, from customer service, communication, time taken to carry out repairs has been so appalling over the last 6 months I regret purchasing and owning a Toyota and potentially will sell our new Land Cruiser because of it. Toyota UK needs to make sure their franchised dealers do not destroy their reputation in the UK.
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