Review Time
I’ve reviewed Toyota UK customer services in the past, sadly it seems they have not improved on their approach to customers concerns.Eventually my original complaint at the time was resolved under a goodwill gesture.We are now at another juncture where I’m asking questions and they now refer me to the Motor Ombudsman.Buyers of Toyota products are drawn by reliability and innovation, however where there’s a warranty issue Toyota UK refer back to the dealership who of course under the franchise effect repairs once authorised by the manufacturer, never the less not generating recalls on known faults is rather poor.I do think there’s a culture not just with Toyota UK that is dismissive where customers are asking pertinent questions or are well informed on the subject matter, so long as customers are polite and respectful the “fobbing off” culture now prevalent should be looked at.It’s been over 10 years since I was responsible for high level complaints, ownership is key and right first time the message I lived by, shame standards are not maintained.UPDATEAfter contacting the CEO of Toyota UK and full and honest explanation was forthcoming, therefore I am changing my rating, I trust the front end interaction will improve.
Bought a 2024 Toyota Yaris Excel. In first 14 months (6500 miles) it has had 2 failed shock absorbers, Windscreen split two thirds of the way across top of screen with no impact or good reason(only split on inside laminate, exterior was OK). Two flat battery incidents, Toyota Roadside Assistance told us that its a known fault the battery is too small.We rang the Dealership when the screen split, They told us to claim on our insurance as the windscreen was not covered under Guarantee. I explained that there had been no damage to the windscreen e.g. Stone chips, the wind screen had failed (possibly due to stress) and that it should be covered. They suggested we have it repaired and get a report to submit to Toyota. The repair will cost us £140 through our insurance. The report to Toyota ? well we will keep you posted.Looking on line we have found multiple reports of these faults for this year model. Contacting Toyota without going through the Dealerships seems impossible.Has anyone else also experienced these problems?
Disgraceful Experience – Avoid Toyota Edgware at All Costs!Buying a car from Toyota Edgware has been one of the worst decisions I’ve made. They sold me a RAV4 that is ridiculously easy to steal — a serious safety concern they failed to mention. When I tried to contact the sales manager, Jemmy Dudlen, I called FIVE times and was completely ignored. No help, no call back, nothing. Just silence.As if that wasn’t enough, the service department is just as useless. I reached out to the service manager, Rose Toni, to raise my concerns, sent a message — and again, was completely ignored. No response, no follow-up, zero professionalism.Both departments clearly don’t care about customers once they get your money. If you want to be ignored and left with a security risk of a vehicle, go ahead — but I strongly advise you to stay far away from Toyota Edgware. This place is a joke.
I ordered a Toyota Hilux GR Sport 2 in May 2024 and was told delivery would be in August 2024, then September, October, November, December, January, February, March and now being told April 2025.They are happy to blatantly lie to their customers, what a truly despicable company.
I received a call from Toyota Finance telling me I was in arrears with my account.I explained that the car had been sold on March 1st to a dealership in Grimsby. I sent them a a copy of the statement from the Government confirming the transaction.Then I spoke to the dealership who confirmed settlement had been made on MondayNext I emailed Customer Services with the same information but today I received a letter telling me I was in arrears.I replied to them by email - Customer resolutions this time-as it was impossible to speak to them by phone.All very upsetting and an email has just come through which was telling me AGAIN I'm in arrears.They clearly have not read the 2 emails that have been sent, nor checked that the money sent to settle my account by the Honda dealership has arrived.I've never been in arrears with anything and am deeply upset that I have been accused of this.I am also concerned that this accusation will be flagged on my credit rating, something which is even more disturbing After having purchased 3 Toyota vehicles over the last 6 years, I'll never buy another
At Toyota at Guildford.. When purchasing my Yaris, the service I receive, from Troy W. Any of my questions, was excellently answered...... I found that Troy Wood, for me as a customer, put me at my ease- by being Polite, knowledgeable.. 100 % Thank you!! ...
I found a suspicious entry on my apps history , stating some repair had been carried out in jan2025, the car never left my presence, wake up Toyota customer services, answer you emails, I see little or no replies on trustpilots site to customer issues
I’m extremely disappointed with Toyota’s customer service. My hybrid 12V battery failed after just over a year, which is unacceptable for a car of this age. Despite the urgency of the issue, the earliest service appointment I was given was in almost 3 weeks—far too long to wait for a critical fault. To make matters worse, Toyota refused to provide a courtesy car or any form of compensation, leaving me without a reliable vehicle. For a brand that prides itself on quality and customer care, this experience has been frustrating and disappointing.I expected better support for such a significant issue, and I hope Toyota reconsiders how they handle urgent cases in the future.
For few years, the satnav got dark when headlights were on . I mentioned to Toyota when I went for service but they couldn’t find anything. Once I was reversing very very slowly, it suddenly shot back and hit a bollard. I thought maybe my foot probably pressed on accelerator. Then months later. I was parking in a space between 2 cars very slowly and thinking I should reverse and straighten up, suddenly it shot off and hit the hedge in force. Was written off, but I definitely think the electrics of the car has something to do with it . My car was Toyota Auris 2018, Hybrid. Did anyone else have similar experience?
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