Review Time
Toyota UK, Please at least have the will to redeem yourself ....I am a loyal Toyota customer and have bought vehicles from Toyota around the world where I have lived, Unfortunately, the service from Toyota UK has been the worst,Scott Thompson Toyota CEO take a bow, you have managed to introduce apathy, incompetence and a subpar customer experience to a otherwise good company ...I exemplify, I have a brand new Landcruiser First edition 2024 standing at my dealer (Vantage Preston) and I am unable to collect the car as someone in Toyota UK forgot to add the details on Thatcham insurance database, which means the car cannot be insured, this is not a mere oversight but a reflection of how Toyota UK treats its clients,with utmost apathy and lack of any consideration! if you are willing to redeem yourself, please do so! I'm not holding my breath and probably my last purchase from Toyota UK
$500 in 1988 is equivalent in purchasing power to about $1,332.63 today, that’s the year I joined the military and they been offering that same mil discount the been offering for years. That’s the equivalent of giving you $188 bucks. WOW, thanks Toyota!
I had an appointment with Toyota service because of I need to change my car front tires , there gave me an appointment after 2 weeks , but unfortunately a large nail pierced my tire was punctured I immediately went to Toyota service. They changed my appointment and take immediate action to fix my tires quickly. really excellent service I highly recommend to my friends and family
As a long-time admirer of Toyota, I purchased a Toyota RAV4 (2020) on August 3rd, 2023, from Snow Toyota in the UK. My choice was driven by Toyota’s reputation as one of the most reliable car brands in the world. I took great care of my car, including using a steering wheel lock and disabling the keyless entry system daily to protect against potential key signal cloning.However, my experience with Toyota UK has been deeply disappointing.On March 13th, 2024, Toyota issued a statement acknowledging a security vulnerability in their vehicles, including the RAV4, related to the CAN bus system. Despite the severity of this issue, I was never notified or warned about it.On July 26th, 2024, I completed my car’s MOT at Steven Eagle Toyota. Shockingly, despite the inspection, no mention of this vulnerability was made to me.Unaware of this critical issue, my RAV4 was stolen on October 12th, 2024, using the same security flaw Toyota had publicly disclosed months earlier. Evidence from security camera footage, feedback from property management, and the repair company confirmed the theft method.After recovering the car via GPS tracking, the damage required repairs. However, the insurance company’s repair request for dashboard and steering wheel replacement was met with an exorbitant £10,000 repair estimate from Toyota—nearly half the car’s value (£21,000).Toyota’s response was dismissive. They refused to take responsibility for the incident or offer meaningful support. Their only suggestion was fitting a tracker, which I already had. Based on UK regulations, issues of this magnitude warrant a recall and a solution, yet Toyota provided neither. When I contacted Toyota’s customer service, they confirmed there was no assistance available for victims like me.Ultimately, I lost my car, declared a total loss after two months of delays. While my insurance offered excellent support, my faith in Toyota was shattered.What’s particularly troubling is Toyota UK’s inconsistent communication. While they claim not to store customer details, I still receive marketing advertisements from the dealer I used. They could have used this same communication channel to warn customers about the security vulnerability.In the past six months, I recommended Toyota to two friends, and they made purchases based on my suggestion. However, after this ordeal, I will never recommend Toyota to anyone again. I have also shared this experience with those friends and others, discouraging them from trusting the brand.For reference, here is the link to Toyota UK’s statement where other victims have shared similar experiences: please in google search for toyota-gb-statement-on-vehicle-theftToyota’s lack of accountability and support has left me deeply disappointed. I expected better from a company of this stature.I will never buy another Toyota vehicle.
I've had problems 100% of the time dealing with Toyota Bristol North over the last 3 years. They have never given me the car back with the correct tyre pressure. They fitted a fuel filter incorrectly so the check engine light came on and the car kept cutting out. Refused to replace the rear view that fell off (known issue with my make and model). Put a budget tyre on the car when I wanted a premium one. I was stuck in a contract with them and now after the last time of having to deal with them where they've damaged my car and put a huge deep scratch on my bumper I am done! NEVER again. The place is a bad joke.
I bought a car from an online company to find there were issues. Although I struggled with Toyota's sales team this review is in regards to Grant who is in the servicing team at Gillingham Medway. He sorted out all the issues and even took time to show me how to use all the features in the car even though it was pretty much the end of his shift. He was brilliant.
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