Review Time
I was concerned after placing my order as it came in from USA which I wasn’t aware of upon ordering BUT no need to worry, the customer services where exceptionally helpful and my order has arrived in time for Christmas 😊 Wouldn’t hesitate to order again
What a scam outfit , ordered a jellycat for my granddaughter on the 14 December 24 , and paid £67 with express delivery, what a joke ! After several emails to them they finally replied on the 24/12/24 to say order has now been confirmed, then after I emailed them again , they said said they didn’t have my order but offered me , I can only describe as a fake version off one and a 25 percent off , they are a scam outfit , and I would not recommend this so called scam outfit to anyone!
So I'll edit this so people can see, after a bit of 2 and fro and a few emails etc sent, I received both of my items. I'm relieved I got them but I don't think I'll ever buy from them againSo far my experience has been rubbish I will update this until there is an outcome either way, but had I seen the reviews first I would never have ordered from here, so I spent £105 on 2 Douglas dogs for my daughter for her Xmas/birthday depending on the time it took, so more so her birthday, anyway ordered paid for it with my credit card and received an email saying they would contact me once shipped the next day same again and then the radio silence, I have now emailed twice and no reply it's been 5 days with not a word from them, or a tracking number or anything really, i will email again and if I receive no reply I will have my credit card taken back the money, so far this is a scam# UK-TC#P287772231
It took a long time from ordering to being informed that the particular colour of car was sold out. Then equally long time for different coloured car to arrive. However the apology and explanation was well received and appreciated.
DO NOT BUY I MEAN ITI bought what was listed as a MTG booster box containing 30 booster packets. Instead I received 1 booster packet. There was no responses to my email after a week so I had to call up, only to be hung up on multiple times. Finally got through to someone who couldnt even speak english and said I could return it but id have to pay the postage which is like £15 to the USA so it wasnt worth it. He then offered me 30% off on the phone which I wanted to take but it had to be done over email apparently so there is a paper trail, which he then said he cant do and can only offer me 15% and it was a voucher for the company to buy something else, like id want to buy from them again. I am extremely dissatified in what was meant to be a christmas gift. There is no way of speaking to the actual company just an outsourced indian call centre who have a combined number of 2 brain cells. My order number is UK-TC#P661017577.
Placed an order 10 days ago have emaild 3 times no replies. I dispatch this is my sons main Christmas present and he is going to be so disappointed i am devastated customer service is absolutely disgusting I have tried to ring and no answer and I don’t even know how to get in touch over a refund of 130 pounds as I can not get in touch with them
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