Review Time
I upgraded to Pro so I could connect my Typeform to Facebook with their Facebook pixel integration, but this function is a scam and does not work.You can't add the facebook pixel code to the typeform- they tell you you can simply add you FB pixe ID, but this of course does nothing. None of the support blogs help at all, and they have no chat option, so I suspect I will never hear back.
I was looking forward to using the Typeform service. I happily upgraded to be able to use their survey for an online course of mine. However, once I upgraded, I discovered I'd have to take time out of my day to remove the 'trial' designation from my forms. After jumping around on the site for half an hour, it was just too difficult. Then, as I canceled my subscription (on the same day I signed up), I realized they don't offer any refunds. Very disappointed. I canceled, anyway, because this is not a customer-friendly process in the least.
I used to use Typeform at a previous company and loved it, so I started using their free plan when I set up my new company. Their free plan is so disappointing. It's crashed on multiple occasions for me, and although it gives you certain form templates when I go to publish it says I need to upgrade to publish that particular template. I've wasted 2 hours this morning setting up a form, having it crash and finally being told I couldn't publish it without upgrading to a paid plan so I've had to rebuild the whole thing in Google Forms. It's also really difficult to report an issue. If you want a free plan, I would definitely advise just sticking with Google Forms and don't waste time with Typeform.
I've been trying to get help from their support, but they never answer. I sent several messages for the last 3 weeks, none was ever answered. (Update: despite from Typeform's response below, I still haven't got any response from their support. There's no ticket number, I sent my request to support at typeform.com but got no response.)
Typeform has the potential to be great but unfortunately their continous technical issues with almost weekly down time affect our business in a very harmful way. We've gone all in on their platform so every time they're down, people can't use our product. Typeform also needs to add some very basic features that I've been trying to suggest to them for over a year, but no one in their development team seems to care.
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Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year and integrates with essential tools like Slack, Zapier, and HubSpot. For more information, visit www.typeform.com.See more
