Review Time
I was searching for a platform which enables me to create a free online test for my students - which Typeform advertises themselves as.Of course some options needed to be paid for so naturally, I didn't bother including them:I spent 80min on creating a test and when I tried to upload, it said "Oh no, you must upgrade if you want to include the following options: Calculator [aka. test points], Unlimited questions, Thank you screen"Thanks for notifying me AT THE END about that instead of marking these options red just like you did with the other paywall options.Now, instead of 12 questions with points to count the test results and a nice end screen, it is reduced to 9 pages (not question... pages) without point calculation and an end screen made out of a citation page.Edit: I actually found a tiny "Trial" sign under each of the question which had a feature that needed the upgraded version.Overall, I won't recommend it unless they update their advertisements and remove the term "free" or they actually make it free and earn money with advertisement revenue instead which could be cut off with a payment by the user.
I've been using Typeform for years and I think they're great. I mostly use the service to create event booking forms and they are ideal for this. The forms look lovely and work well on both computers and mobiles. There is also a simple integration with Stripe that allows payments to be received.The only reason I don't give them 5 stars is that the user interface is a bit fiddly to use. The old one worked better and I'm hopeful that the new one will be an improvement. Nonetheless, Typeform is an excellent form builder and I highly recommend them.
Edit: Originally had 1-start -- their support was very helpful and upon writing in they did issue me the refund~It's a nice tool, but any SaaS company (especially a successful one like Typeform with $50+ million in funding) that doesn't do refunds deserves 1 star and 1 star only. I used Typeform for a couple months and was really impressed by the configuration possibilities and interface. Was definitely planning to use it again when my business called for it but because I cancelled a couple days late I'm now paying for nothing. Will also call out that there are NO notifications from Typeform that your subscription will renew until they send you the "Thanks for payment" message.Their policy signals that they don't care for their customers. Outdated policy that I hope they change because it is a good tool!
The payment plan, customer service and whole process is terrible. Tried to sign up to a monthly subscription as I could not share the survey otherwise, even to colleagues, after trying to sign up for monthly, it immediately charged me for an annual subscription, charging the full £250 with no prior warning. There is no one to call and no one from the billing team has got back to me yet to sort this out. The plans are very misleading and the customer experience is awful.
The way is works on a classic way is smooth, but the 2 new options to embed on a website by Tab of Floating button suck. Their support is even more worse. After some emails, video and screenshots, the keep telling me that it is in my code!?!?! But i use there standard code. The keep coming up with standard replies without reading the question and issue i got.
I've just had my account arbitrarily suspended for a "breach" of their T&Cs. Because we had a field on one of our forms called 'password', they assumed we were using the form to harvest passwords illegally. I wrote to explain that wasn't the case at all and we had a legitimate reason to have that field, but they wouldn't consider my argument. I've asked them to point out the part in their T&Cs justifying their decision, but they were unable to. I've just wasted a whole day creating new forms on a competitive platform (much better by the way, and cheaper). How very silly of them as I've now cancelled my £252 annual subscription with Typeform. Their loss...
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Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year and integrates with essential tools like Slack, Zapier, and HubSpot. For more information, visit www.typeform.com.See more
