Review Time
Bought a tyre to be installed the next day as the car could not move due to a flat tyre. Although the sale went through, got charged, and got confirmation of the booking, I got an email the following day stating that they had no stock and that the booking got cancelled. So, they have wasted me a day and the refund is not yet in the bank. Truly untrustable.
I’ve used tyreshopper for yearsBooked 2 tyres to be fitted at National tyres Washington Tyne & Wear for 8:30 today Mon 2 March 2026Arrived early but no sign of life all doors & gates locked upCalled the number on my appointment paperwork to be advised I should have been at HalfordsI handed the keys in and went for a coffeeIt’s now 10:30 and I still don’t have the car backVery disappointed with this serviceI won’t be using this outfit any time soon
Excellent service. I did receive and email 2 days before the mobile fitter came out explaining they couldn't supply the tyres i originally ordered and they offered an alternative instead. Very competitive pricing and no hassle as they came to my house to fit the tyres.
Ordered tyres a week in advance of appointment to have them fitted, email and text two days before due to be fitted saying tyres out of stock and they had changed the fitting date without even asking me.Order cancelled guy on phone said I’d receive an email to confirm cancellation and a full refund.Not even received an email as of yet.Update: Received email saying request for refund sent to there accounts department which takes 2 working days to authorise then expect a wait of 10 days for a refund.Try Harder, worst company.
Ordered 2 tyres to be fitted at home on specific day. Hours later had text and e mail to say they couldn't find a fitter in the area. Spoke to someone on the phone and requested a refund. Told it could take up to 10 days to be back in my account! Absolutely shocking. They take payment immediately but we have to wait for refund when they cant provide the service
Ordered a tyre from tyre shopper 13/2/26 to be fitted 14/2/26 at national tyres Livingston, paid £6 for premium slot Turned up this morning at national tyres, they said tyre shopper had not fulfilled their orderAbsolute shambles , won’t be back, called tyre shopper and they cancelled the order and are giving a refund Tyre shopper we’re around £15 cheaper than national tyres direct, hence ordering it through themThis full set up of national tyres and tyre shopper needs reviewed if this is how they treat customers Only gave 1 star as 0 is not an option
Ordered 4 tyres a week ago spending nearly £300, was due to be fitted today between 1pm and 6pm no show, called and passed to 4 different numbers eventually spoke to Robert who was apologetic but won’t be getting done, wouldn’t have known if didn’t chase myself, bad customer service, took unpaid leave to have this job done. Not helpful stay clear
We ordered tyres, we received a confirmation, they came back after two days and suggested that the don't have a supply, so either to accept tyres of lower cost and quality or getting refunded, the question is simply, why do they put a tyre which is out of stock on thier website! That's a misleading... isn't it!
Ordered two rear tyres for home fitting to our Volvo after the need was recommended (with a quote) by a local garage after last service. On turning up at home with the tyres and checking those currently fitted I was advised by the friendly (and experienced!) fitter that they actually had many more miles in them and did not really need renewing just yet. As we don’t do many miles in this car I accepted an offer of a full refund (which has already been confirmed by central finance - thank you) - such honest and exceptional service. I’ll obviously continue to use Tyreshopper (after double-checking the need!) and recommend their (most competitive) prices and honest service. Thank you Wayne!
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