Review Time
AVOID AVOID AVOID.Have used tyre shopper multiple times over a good few years for tyres for mine,my wife's and sons cars and have previously received excellent prices and customer service up until last appointment today. Was booked in for 12 to have 2 new tyres fitted at national tyres in Washington. Arrived 15 mins early as requested to find garage boarded up and not trading. After asking around tuns out they have joined forces with halfords which were luckily close by. Arrived at reception to get tyres done to be told it wasn't a booking time but drop off time and 3 cars were infront of mine. Asked how long it would be to be told again 3 cars in front of me after asking again was told could be 2 or 3 hours. Man serving me was very unhelpful and had an attitude as if he was doing me a favour.Said I could cancel and be refunded straight away which i agreed to. Came home checked bank no refund I then spent next hour and a half trying to get through to customer service number and emailing to be kept getting bounced back to a halfords site eventually got through to a very noisy call centre after being on hold for ages eventually got a refund processed which will take approx 7 working days to be returned. Absolutely appalling customer services from start to finish and won't ever use again.On the plus side I have found same 2 tyres 30 quid cheaper at costco.
The price offered by tyre shopper is good. But the service from the fitters, National Tyres (now Halfords group) changed since I last went . I wanted them to fit the 2 new tyres to 2 spare wheels and then fit those to the front. Then put those 2 old tyre/wheels in the boot. “No sorry sir. We can’t do that. We have to charge extra for anything different to your order”. It turns out that the “bosses” had visited earlier and clamped down on any little favours or change from the norm. Even tips or gifts had to be reported. The manager quietly told me that the staff were very unsettled and 2 were looking for new jobs. He apologised. So. Sorry Tyre Shopper. I will be going to my local independent fitter from now. Sounds like the old “jobs worth” situation all over. Shame.
TyreShopper emailed an offer of 10% discount on my next order. When I tried to place an order online and use the discount the code was not recognised. When I phoned their customer services I got nowhere, the people I spoke to hadn’t got a clue and the background noise was over powering. I was then transferred to Halfords mobile fitting service who said it was up to TyreShopper to sort out. A total of 35 minutes on the phone without success. Needless to say I won’t use this company again!
With reference to Order 8684063. No complaints about the fitting of the tyres. However the mobile fitter from the National Luton branch drove his van off the edge of our drive and into next doors garden damaging a newly replaced retaining wall. To be fair to the fitter he called his boss immediately and his boss was very apologetic and offered to refund in full the price of my tyres which I accepted expecting this to go through in a day or two. However over a week and no refund, if you use any of the customer contact email addresses on the booking confirmation or website you get a reply from Halfords saying they are no longer in use. This is shocking customer Service to advertise contact details that you know won't go anywhere, I'm surprised at Halfords for this. Anyway I'm still awaiting my refund and the whole episode is on CCTV so I will find a way to contact you.
Turned up to my house to fit 2 tyres while I was at work. When I got home I checked and they had fitted 2 tyres which were well over 2 years old. Tried to complain via their email address on their website and email bounced back telling me to contact Halfords. Called them and they say to speak to National Tyre, both of whom blame the other company and keep sending me from one to the other. Absolutely disgraceful service. I'm within my rights to demand a refund but it's impossible to speak to anyone to get it sorted.
Excellent service. Tyre fitter rang me a couple of hours before appointment to see if I was home as he was in the area, I was, so he came straight away. He was very polite and fitted 2 tyres within half hour. Will be using this service again. Thanks
Mobile tyre fitting delayed, I said nothing. Was rebooked for next today. Today the mobile tyre fitting van showed up, did not call just sent a text : “Hi it's Dan from national tyres can you give me a call thanks” and left. I called back, and his excuse was : “didn’t see the car in front of the property”. The car is always parked in the garage!!! Extremely rude.He didn’t spend even 2 minutes to get dressed up and go downstairs, as I’ve seen the National tyre van in front of the property!!!!
If I could give no stars, I would! Very long standing Tyre Shopper customer, but no more. Attempted to buy 2 tyres today and after returning to site to order, 10 minutes after initial enquiry, the price had risen from £187.99 to £195.99 each. On contacting call centre, operative requested screen shot of lower price. If I could show that, then I'd be ordering them wouldn't I? In my opinion - sharp practice - the website recognised my IP address and on return, increased the price. Appalling and operative, largely disinterested. Such a shame, I've been a loyal customer for so long but as this outfit are part of National Tyres and Halfords, I'll now avoid them too.
08/03/25Fitted wrong tyre size causing a fault code to appear on my car for a speed sensor. Investigating it fully, it was caused by the readings being sent to bcm being incorrect due tonwrong size tyre! This was my taxi so lost takings for 2 shifts while it was corrected! and they never balanced wheels, even left old weights on the wheels! Terrible service especially for someone who has used this service for a long time
Ordered 2 tyres for wife’s car booked in 2 days later, arrived at garage to find they hadn’t been delivered , contacted customer service to be told they had arrived so again rang garage( Halfords ) To be told they hadn’t received themSent email to tyre shopper’s customer service but didn’t get a response it took 8 days in the end to get 2 tyres fitted poor customer service from tyre shopper once they got the money they were not bothered
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