ubereats.com

1.1
1.1 Based on 221 reviews

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1.1

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5

221 Reviews

5 Star
1%
4 Star
1%
3 Star
0%
2 Star
4%
1 Star
95%

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Pick it up yourself if you can

Unless you pay extra at checkout, Uber Eats slides you in line behind others with one delivery person who is dropping off multiple orders. You pay the same service/membership fee as other customers but unless they can squeeze a little more out of you per order with their priority add-on fee, you get lukewarm food (but hopefully not food poisoning...). They could simply allow a single driver to deliver a single order and still make a lot of money. But quality and puntuality are not part of this company's mission...revenue is the priority. At the expense of the driver and you, the customer.

1
Date of experience: Nov 20, 2025
Ajaz Naeem
worst experience ever

worst experience ever

1
Date of experience: Nov 20, 2025
Jason Joiner II
They suck and will deliver your order…

They suck and will deliver your order super late. And if you try to cancel they threaten to charge you to cancel. Shut em down. They’re horrible. And then to try to cancel you have to talk to some stupid ai robot

1
Date of experience: Nov 20, 2025
Always cold

Always cold, they don't have enough driver but still accept the order. No way of complaining. I hope they go bust.

1
Date of experience: Nov 20, 2025
Never pay for priority

Never pay for priority! It’s a con, I paid for priority and the driver still stopped at another delivery before me, you can try to contact Uber eats customer services about this issue bit they’re not interested

1
Date of experience: Nov 20, 2025
Noor
NO COMMUNICATION

Hi, I ordered in Reading, the driver did not communicate with me at any point, there were no notifications sent from the app, i happened to see it by chance. I spent a hefty amount of time AND money. At the very minimum I would like to be compensated with a full refund. Thanks.

1
Date of experience: Nov 20, 2025
Milly
1 star as 0 isn't an option

1 star as 0 isn't an option. First time using Uber Eats. Waited almost 2 hours for our food delivery for them to just cancel it! Very hungry, angry family. Will not use again. No compensation offered just a refund in 3 to 5 days! Unbelievably disappointed in such a well known company.

1
Date of experience: Nov 20, 2025
Worst company and staff

Worst company and staff. Refused to refund even though I was missing a whole bag of groceries. Customer service is non existent just send the same automated message. You ask to speak to a manager and they ignore it and close the chat. You want to put in formal complaint they also ignore it and close the chat.

1
Date of experience: Nov 20, 2025
Lee Bingham
I complained to the support desk as my…

I complained to the support desk as my food arrived cold, they told me that my food arrived within their specified time and that was it, no compensation, it took 30 mins for Uber to travel 1.1 miles to deliver my food, no wonder it was cold, useless company, I will never use them again

1
Date of experience: Nov 20, 2025
Jason
Food has arrived cold multiple times…

Food has arrived cold multiple times and they continue to refuse any type of compensation.

1
Date of experience: Nov 20, 2025

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