ubereats.com

1.1
1.1 Based on 221 reviews

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1.1

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5

221 Reviews

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Jonathan
Not a good service

Honestly. I have deleted Uber Eats. One must pay a premium as compared to just ordering directly from the restaurant. Then Pay a delivery fee and prompted for a tip. I understand that this is for the convivence, but then the deliveries always seem to pick up many orders at once, meaning my food is not hot when it arrives. It doesn't help to pay the premium for first delivery as the driver will just wait for another order at the restaurant anyway.You are far better off ordering directly from the restaurant, and then getting their own delivery service such that any issues are their responsibilities. The customer support with Uber is not helpful at all, it seems like they don't care.

1
Date of experience: Nov 04, 2025
Carlo P
No delivery of the ordered food from…

No delivery of the ordered food from Shabu Eindhoven. After a lot of calls and direct messages to Uber no refund. So money gone and no food deliverd. Never gonna order again by Uber or Shabu restaurant Eindhoven

1
Date of experience: Nov 01, 2025
Use Deliveroo instead.

Honestly. Don't buy anything from Uber Eats. According to their "customer service" team, a £5 refund is perfectly acceptable for freezing cold food that cannot be eaten. Eveb though I said I'd like to cancel the order, they made me wait for food that I KNEW was going to be cold and inedible. Three complaints later, and I've still not heard anything from the "advanced escalations team", so, you can add LIARS to the list of things this company is known for. As well as terrible customer service. Also, don't use the same login as your uber eats account if you're going to complain. They knock points off your Uber account.

1
Date of experience: Oct 26, 2025
Gareth McGinn
Don't bother ordering from these

Don't bother ordering from these, there is absolutely no customer service whatsoever. Constantly food orders are delivered wrong and there is no comeback. I lodged a complaint and got a €4 refund from a €34 order and you are still left with cold food and the wrong products. So its basically tough luck. They have the money now. I have given up totally with this service.

1
Date of experience: Oct 24, 2025
Collette McDermott
Tried to charge me for food that never…

Tried to charge me for food that never arrived so had to order again paying twice for the order uber eats refused to refund me and refused to communicate with me or give me answers just the same generic email was sent. Bank refunded it and they have a cheek to still ask for the money I won’t be using them again and will not be paying for an order I never received.

1
Date of experience: Oct 13, 2025
Belinda Price
Ungrateful 🙄 and mean

Ungrateful 🙄 and mean But you will never keep me keen

1
Date of experience: Nov 29, 2024
I will NEVER recommend this terrible…

I will NEVER recommend this terrible dishonest company. I had a rotten perishable and they refuse to make it right!! I provided evident photos and it wasn't enough for Uber to take action and do what was right. Which is to refund their customers!!! Terrible! That is theft! You're stealing money from your own customers by denying them their refund! I had to physically go to Sprouts and speak to the manager who he alone made it right for me by replacing my rotten perishable. He took accountability whereas Uber plays a fool and a dishonest company who willingly STEALS your hard earned money! You're unprofessional at it's finest.

1
Date of experience: Nov 29, 2024

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