Review Time
Honestly, the video playback is incredibly slow. It’s hard to believe how unresponsive and unpolished the platform feels. Sometimes it takes almost 30 minutes just to load a previous lecture — super frustrating.On top of that, they’ve disabled basic keyboard controls like pause and play, which makes the experience even worse. Feels like they’re not even thinking about the user at all.Really disappointing.
Udemy has change the way to login via 6 digit code instead my password and is impossible to login. This 6 digit code came after a lot of time and cannot use them. After a time the code didn't come at all. today I tried an our to login without succes. I paid for this courses and I am not allowed to see them. This is real burglar behavior. I know it will be time consuming for me but I will take legal action against Udemy.
Customer Care at Udemy has really gone downhill. Udemy sent me an email offering me 80% discount on certain courses. I put 3 of these courses in my Cart. I applied their supplied Promo Code. And the discount ended up being 61%. I used their new Contact button. And got a series of useless questions by a remote assistant, getting nowhere. Eventually, I was connected to a real person who could give me no useful advice. Obviously, there is a technical fault but Udemy could do nothing to rectify it.They have a new system, trying to save money, no doubt. And by the way, I tried to make a complaint to them but this is also impossible to do.
I did not think that I will need to fight on the course refund. The courses are offered with 30 day money back guarantee, but in reality they turn down your requests claiming that you consumed too much of the content. Note: they do not tell you up-front that there's a certain threshold, tricking you into buying it. In my case it was 25% if course, that included a free preview and click-through videos.So, the system automatically refused the refund. I tried sending an email to support, bit they redirected me to the chatbot on site. The chatbot gave canned answers and directed me back to the email support. Dead end. No one to talk to.And of course, a reason for refund was the poor quality of the course. So, think twice before you buy
The core component, the video player does not properly render the videos, often buffers and is a waste of time for learning purposes. There is no function to select video quality on mobile. Generally i have had a bad experience trying to learn with Udemy. More frustrating is, this issue appears to have been going on for years, according to comment in social media threads and stuff. Don't pay for faulty and unfinished software.
Courses are okay but be aware if you don't like the course they will provide a credit and NOT a refund. I also think their advertising is false as courses are always on sale so the full price is not really what they plan to sell it for.
I purchased a course on Udemy called "The Complete IELTS Course (General) | Band 7+ | 2024 Update", but I found it wasn’t suitable for my current level.I only watched about 3% of the content, and I’m still within the 30-day refund period. However, the platform won’t allow me to request a refund, and I’ve tried everything — the chatbot doesn’t help, there’s no human support, and even my email to udemy.com has been ignored so far.I also reached out via Twitter and received no response.This experience has been frustrating, especially when trying to get help before the refund window closes. I hope Udemy will see this and resolve the issue by issuing a refund.All I want is fair treatment and a proper response.
There are much better alternatives. Youtube and Coursera are free for example. Paid ones like Skillshare and MasterClass are simply better. Horible experience on the site really. Only use it because I have some overpaid courses on it.
I've taken some great courses here!Like most places, you have to check on the course reviews, look at some of the preview lessons and see if it's giving you what you're looking for. I've been very pleased with the some of the instructors of the course that I purchased and it's helped me a lot with my career staying up to date with current techniques and software.
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