udemy.com

2
2 Based on 609 reviews

We’re the world’s online learning marketplace, where 7 million+ students are taking courses in everything from programming to yoga to photography–and much, much more. Each of our 30,000+ courses is taught by an expert instructor, and every course is avail...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

2

/
5

609 Reviews

5 Star
15%
4 Star
7%
3 Star
5%
2 Star
8%
1 Star
65%

Filtered Reviews

Filter Reviews

Review Time

Bee Fly
Used to be great, but there are login issues

Used to be great, but now I have to log in daily. It's so annoying. The passwordless login is crap and needs binning. I'm so sick of having to get a code from email and input it. My browser stores my passwords and everything works fine, but for some reason Udemy think they know best. It's such a rubbish customer experience.

2
Date of experience: Aug 04, 2025
Yuri _B Yuri
Auto-refused refund after watching 4% of course

My refund request was denied by Udemy’s automated system, even though I have only watched 4% of the course “100 Days of Code: The Complete Python Pro Bootcamp”.The rejection message stated that I had watched “too much of the course”, which is clearly not the case. I completed only 23 of 633 lessons, which amounts to roughly 4%.I tried to contact support via the Help Center and Chatbot multiple times, but I am stuck in an endless loop and never get to speak with a human. I also emailed to udemy support and received a response that the mailbox is no longer monitored.This situation is highly unfair and contradicts your 30-day refund policy. I kindly ask you to review my case and approve a manual refund.

1
Date of experience: Aug 04, 2025
Amir
'30-Day Money-Back Guarantee' is just marketing tactic

I saw '30-Day Money-Back Guarantee', purhcase course and i skimmed through the course.After 1 day I wanted a refund as I beleive it does not provide much value, but it says i have watched too much and can't refund, then refund option is marketing tactic and actually if you exceed certain limit of course it makes you ineligible for refund.I contact support as I purchased multiple courses previously, i was given an exception in this case, 3 starts for that.

3
Date of experience: Aug 04, 2025
Ahmed Magdy
such a fraud

such a fraud, no customer service to contact!

1
Date of experience: Aug 04, 2025
Paul
TOTAL RIP OFF

I bought many lifetime access courses and am now denied access to them with no way to log-in or get support to help. TOTAL RIP OFF

1
Date of experience: Aug 02, 2025
Todd Turner
Shady subscription

Did the free trial, then in some shady way I got subscribed without being aware of it - and I've now been billed €200 for absolutely nothing.

1
Date of experience: Jul 31, 2025
Liza Johnson
I was told I can cancel my subscription…

I was told I can cancel my subscription anytime, however after canceling they never wanted to honor a refund, very bad company to reach someone.

1
Date of experience: Jul 30, 2025
CC28
Terrible class no content and hard to…

Terrible class no content and hard to navigate. I asked for a refund immediately and I received a credit to use on Udemy! Nobody wants that.

1
Date of experience: Jul 29, 2025
Callum Morris
we have done payment yet we didn't get…

we have done payment yet we didn't get the course,they are just fraud. and taken money around 600..due they fraudness i loss my 600 rs,very bad way of earning money in this way..

1
Date of experience: Jul 29, 2025
Cecilia Patterson
Don’t hesitate to contact support, they really help

I’ve only had positive experiences with Udemy’s support team.Once, I bought several courses and the next day there was a discount — they actually refunded me the price difference! I’ve also requested refunds a few times for courses I started and didn’t enjoy — and always got my money back quickly.

5
Date of experience: Jul 28, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • We’re the world’s online learning marketplace, where 7 million+ students are taking courses in everything from programming to yoga to photography–and much, much more. Each of our 30,000+ courses is taught by an expert instructor, and every course is available on-demand, so students can learn at their own pace, on their own time, and on any device.

  • email support@udemy.com
  • language https://www.udemy.com

Business Social Links

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More