uk.trapstarlondon.com

1.7
1.7 Based on 1.7K reviews

trapstarlondon.com Twitter @Trapstarlondon Instagram @Trapstarlondon...

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Average Rating

1.7

/
5

1.7K Reviews

5 Star
15%
4 Star
3%
3 Star
2%
2 Star
3%
1 Star
78%

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Hardyskill46
If I could give zero rating I would

If I could give zero rating I would. Pre-ordered on 15th OCT for Nov delivery. Nothing arrived, then told product lost at sea, nothing they can do. Cancel order and money not refunded! Now having to get bank involved to get my £175! Customer service awful, rude and tell you nothing. This business is going to fail. Utter wasters to treat people the way they do. STAY WELL CLEAR!!!

1
Date of experience: Jan 04, 2023
SH21
My order came in 5 days!

My order came in 5 days! I ordered a trapstar tracksuit from the sale and it arrived today! I downloaded the dpd app and in a few days it was already at the nearest depot! Super happy with the quality too!

5
Date of experience: Jan 04, 2023
Kayla Hughes
Absolutely shocking service and will…

Absolutely shocking service and will definitely not buy from these again. Ordered on 28th November for sons Xmas gifts but today 4th still no items. Emailed and left voicemails but no good.

1
Date of experience: Jan 04, 2023
Manuel Wright
Absolutely dreadful

Absolutely dreadful, I ordered a £180 tracksuit from trapstar on the 25/11/22 and haven’t even heard the slightest bit of news from them on the whereabouts of it. I’ve called I’ve emailed I’ve messaged on instagram and they just seem to be ignoring me but they have the cheek to be posting new drops on their instagram, it’s honestly a joke I warn you do not buy anything from them because you either won’t get it or it’ll take centuries to come to you. This will be the last time I ever buy a product from these unprofessional scammers.

1
Date of experience: Jan 04, 2023
Tsyqueo
Should have learnt my lesson from 2021

Should have learnt my lesson from 2021. Order didnt arrive before Xmas back in 2021 and the same again 2022. Placed order 13/12/22 - still waiting today 4/1/23. TOTALLY UNRELIABLE, POOR COMMUNICATION. SHOULDNT BE ABLE TO OPERATE AS A BUSINESS.

1
Date of experience: Jan 04, 2023
Reese S.
Same story as everyone else - AWFUL

Same story as everyone else. Ordered two t-shirts on 4/1/23, one has arrived but still waiting for the 2nd. Take your money straightaway with no estimated delivery times and just can't hold of them to find out what's going on. Trying the customer service number now as a last resort as support email and online chat service has been pointless. Not hopeful!I won't being user them ever again, I'd prefer a moody teenager as that's how bad they are!

1
Date of experience: Jan 04, 2023
Sharla Lewis
Absolutely dire company

Absolutely dire companyPaid £195 for an item I haven't received, sent numerous emails and phone calls for a call back. Still nothingWill never buy anything from this shambles of an outfit again

1
Date of experience: Jan 03, 2023
Clayton Walker
Terrible service

Terrible service. Ordered a tracksuit for my son for Xmas. Ordered and paid for 25th Nov. No response at all. Tried calling, emailing, online chat, Twitter, Instagram - customer service is non existant - no matter how much your kids want this gear, be ready to be let down

1
Date of experience: Jan 03, 2023
Jade Parker
SCAM COMPANY - DO NOT BUY

placed an order early Dec, item in stock not received and no communication as to where it is or why i haven't received it. Constantly chased the company for delivery date.Seems reading other reviews the website is a total scam, robbing people of hard earned money when they dont have goods available to send.Be warned - you will have a long wait for anything you order, shame you are aiming your clothes at younger people who you are trying to rip off!!!!

1
Date of experience: Jan 03, 2023
Tucker Wright
WORSE COMPANY EVER! AVOID AT ALL COSTS!!

Ordered a coat for my son for his birthday 28th November. Still not arrived over a month later. Customer service is none existent. I really don’t know how this company is still trading??BE WARNED… DO NOT USE THIS COMPANY!!

1
Date of experience: Jan 03, 2023

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