Review Time
I contacted Musu through Facebook messenger and with Musu's help was able to buy an extra seat. As I had two previous seats booked I needed to move location so we could sit together. However, I had tried to contact AXS through their virtual assistant and that was a complete waste of time. Equally, their helpline opening hours are not friendly to anyone working and I am still waiting for a reply to my email. Judging by the other reviews on here, I got lucky by using Facebook messenger and reaching Musu. Additionally, AXS are very restrictive in their practices. I was able to buy an additional seat and move the two I had previously bought, only apparently, as I had contacted AXS within 24 hours of my original purchase. This is unnecessarily obstructive on the part of AXS as I was trying to give them more business so why is this time limited. It strikes me that many of AXS rules are for their convenience/for the sake of it and not the convenience of their customers or simply ill considered and inflexible. Given how bad AXS's customer service is and the terrible reviews they receive here, I would be very reluctant to book tickets at any venue which uses AXS for their ticket sales.
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb
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