Review Time
You think you are buying tickets at an advertised price, by the time you get to the pay now stage its a miracle how much the total has gone up. I probably won't book at the First Direct Arena again after this experience.Order 1150175521. The ticket price clearly states all ticket fees included - that is not true.
Absolutely appalling site to navigate. They tell me by email my tickets 'have been released to my account'. I don't have an account with AXS and have no idea how to get the tickets I have purchased. The email does NOT have a clear link to get the App so be very careful when you search for the App or like me you will download the wrong app and get into all sorts of bother which wastes hours of time and is very stressful.
Having a nightmare retrieving tickets ! Booked tickets on a previous email account which has been closed down , can’t remember password , and can’t reset it ,sent numerous conversations via the site not getting anywhere ! Why can’t they just have a number to call Updated review !! With persistence thorough emails this has now been resolved ! Close call with 3 days before the gig but sorted ! Just wish there was a telephone number for emergency’s
OK I've edited this. I was able to get my issue resolved by DM's on X. Seems my tickets were registered to a legacy email address, which was definitely not the email used in purchasing (the purchase confirmation email went to my current address). So I had to activate a logon for that address as well. It also doesn't change the fact that the chatbot was pretty poor. The link the chatbot sends for contacting the contact centre goes to a page with the message 'you're not authorised to view this page'. The company should be clearer in stating there is no telephone support rather than users searching in vain, and rather than just hinting at links to its socials it should explicitly say that the socials are monitored and that is how to get a response.
Bought tickets prior to being diagnosed with a health issue that prevents me from driving. After much searching for contact details I finally found a way to message AXS explaining my circumstances and due to public transport issues could I change venue to somewhere (with unsold tickets) that I could more easily access via public transport. I received an immediate response to say my query was being dealt with. In a nutshell there has been no response to my query. With less than a week to go before the gig I decided to give my tickets away, as time was passing and I didn’t want them to be wasted. Incredibly within an hour or so of giving away my tickets, I get a response from AXS to say they can see that I’ve transferred my tickets and therefore will close my query. I will not be dealing with this company again. It seems they are quick to take your money, slow to respond to queries unless they can see you have dealt with the matter. What I can only describe as a very very poor service with a poor customer focus.
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb
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