Name: uk
Telephone: 000000000
Rating: 4.1

Carol Guest

I could not get onto the site as my…

I could not get onto the site as my apple phone hid my email address ! When I realised security wouldn’t let me change my email. I then tried to delete app and you needed so much personal details again. Could not reload app and register as said there was a log in under that email but then couldn’t not log in as kept saying there was a problem. Your tech bot just went round in circles. Site maybe ok if all goes to plan but your error correction is a nightmare. Spent a lot of my valuable time trying to get app to work and now fed up!

Date of experience: Jul 10, 2025

Beth Guest

9 months ago

Ashir was amazing

Ashir was amazing, easy to talk to and super quick to sort out my issue!

Date of experience: Jul 10, 2025

Anwar Guest

9 months ago

Forget trying to buy resale tickets - you have been warned!…

Had a resale ticket in a basket multiple times (lost count at 16) and every time had some form of error. Then managed to buy a standard (non-resale) ticket with no issues. Clearly your resale system is a bug-ridden waste of space. SORT IT OUT!

Date of experience: Jul 10, 2025

Alessandra Boi Guest

9 months ago

The assistant Kiera Bains was very kind…

The assistant Kiera Bains was very kind and usefull to me. She really tried to help and she reassured me.

Date of experience: Jul 10, 2025

Rachel Pearce Guest

9 months ago

Great Customer Service

Farren was incredibly helpful in assisting me with my problem, the was a venue change and our seats were no longer available. Farren was very helpful quick to respond to my questions. Very happy.

Date of experience: Jul 10, 2025

Nataliia Guest

9 months ago

AXS STOLE MY MONEY – 20 Days Since Event, Still No Payout

I sold my event ticket through AXS over 20 days ago. The event came and went, and I’ve received no payout, no real explanation, and nothing but copy-paste replies from customer support telling me to “wait another 10 days.”This issue has been ongoing for weeks. My bank details are correct. The event is long over. There's no excuse. AXS has effectively stolen my money, and support refuses to give a straight answer.This is beyond incompetence — it’s dishonest business. Their platform is happy to take your cut, but when it comes time to pay you, suddenly it’s “wait another 10 days.” Over. And over. And over.If you're considering using AXS to sell tickets: don't. Just burn your money — it's faster and less frustrating.

Date of experience: Jul 10, 2025

Natafc Guest

9 months ago

From a disabled person's perspective

I've purchased concert tickets through AXS over 10 times. As a physically disabled customer I can only sit in specific seats. AXS staff always cater to my needs in a friendly manner - both via phone & email.

Date of experience: Jul 10, 2025

Joan A Guest

9 months ago

First use of this but unclear of what I…

First use of this but unclear of what I should be doing.

Date of experience: Jul 09, 2025

Mrs P Rowbury Guest

9 months ago

The app is unusable

Unable to load the app as it requires Touch ID and I am unable to do this because of injuries to my hand

Date of experience: Jul 09, 2025

Jonathan Bradley Guest

9 months ago

A couple of glitches :

A couple of glitches :the link for payment did not work initially and our seats were released so had to go through the whole process again . also on the app the keyboard function does not show to confirm the text codes sent so had to copy and paste