Name: uk
Telephone: 000000000
Rating: 4.1

Mary Proctor Guest

6 months ago

The customer service agent was very…

The customer service agent was very helpful and resolved all of my issues

Date of experience: Sep 21, 2025

Lisa Miller Guest

6 months ago

The chat service was helpful and I was…

The chat service was helpful and I was able to log in after switching from WiFi to mobile data

Date of experience: Sep 21, 2025

Carol Guest

6 months ago

Fast, Helpful Response

Abdi responded quickly and helpfully to my query about a missing email confirmation ofmy ticket purchase. I’m reassured and happy. Thanks, Abdi!

Date of experience: Sep 21, 2025

Christopher Smith Guest

6 months ago

a disgraceful IT failure leaves no chance to attend am so angry about the situation i am…

i am so angry about the situation i am in. i have bought and paid for tickets for Obama on Wednesday. when i booked the tickets i accessed the O2 app so i could download the tickets. today, i wasd unable to access the app. when i tried to reset my password [because the correct password was not accepted so i had no choice] i was STILL UNABLE TO ACCESS MY TICKETS THAT COST £800!!! i am unable to contact anyone at 02 until 9 tomorrow but I am in meetings ALL DAY and have no number to call - this is simply unacceptable to me

Date of experience: Sep 21, 2025

Christine johns Guest

6 months ago

After a few messages to customers…

After a few messages to customers service with an issue I couldn’t solve, Farren was a great help and dealt with my issue straight away. So very grateful. Thanks 🤩

Date of experience: Sep 21, 2025

Julia Baldock Guest

6 months ago

Very helpful and efficient

Very helpful and efficient, really appreciated the straightforward advice.

Date of experience: Sep 21, 2025

Nazanin Abolkheriyan Guest

6 months ago

wrong email

Many thanks for sorting the problem re tickets.

Date of experience: Sep 21, 2025

Meghan Guest

6 months ago

Lily you are my favourite person in the…

Lily you are my favourite person in the whole world right now. THANK YOU thank you thank you, I am have been up all night stressing that I wouldn’t be able to get my tickets. You are a god send xxx

Date of experience: Sep 20, 2025

Giulia Di Cicco Guest

6 months ago

My operator Lily was AMAZING

My operator Lily was AMAZING. I was having problems for days but she was SO NICE and so so so helpful. She immediately made sure my problem was taken care of and was exceptional ❤️❤️❤️

Date of experience: Sep 20, 2025

Elines Simão Guest

6 months ago

AXS UK Support Team

The highlight of the AXS UK support team was Farren, giving efficient and fast answers. After weeks trying to figure out what the issue was, trying AXS email and Live Chat with different people, Farren was clear and on point on explaining what was happening. And now I can finally move on.