Review Time
I ordered on October 8th the payment has been taken from my account But I am still waiting for the products to be delivered .I got a message to say they were on the way But that was nearly a week ago .IS THIS ANOTHER SCAN ???
I received my first order of Ultradries, tried one pair on & the waist band was way to tight. I emailed your company & received a reply within 2 days. Saying they would send me a pair of another size free of charge & no return needed of wrong size. Laura sent me a size chart & I rechecked my size. I only read the hip size & not the waist band. I have a waist not quite in proportion with my hips. I do need the larger size. I returned Laura's email with my size & she is sending me 6 (this is what I ordered first) pairs of the larger size no charge. If that's not great customer service, I don't know what is!! I was willing to return the other size, not necessary. I will pass them on to a friend with a smaller waist size than me. Thank you. ❤️
I received my Ultradries pants order, packing good, lovely soft and well made.I needed to ask a question and without any trouble at all Laura from Customer Service was excellent so efficient friendly understanding and genuinely wanted to help. When I sent Emails she acknowledged them straight away and worked with me until I was 100% happy and my question was answered. Laura represents Ultradries perfectly.
Ordered 6 pairs of ultradries but unfortunately they were too big. I emailed ultradries to ask for an exchange. A lady called Laura replied really swiftly and offered to replace the items with the correct size for me, she even included a helpful size chart for me. The communication has been prompt, professional and reassuring, it really made me feel liked a valued customer so thank you Laura. I’m now waiting for my replacements but because of the excellent customer service so far I would definitely buy from ultradries again. Quite refreshing to have such good customer service.
Other reviewers are stating that prompt customer service. Do they not realise the responses do not come from the company but a 3rd party. Information is incorrect.No product ever received, no refund received & correspondance not replied to.This is a SCAM I am sure of it now.
Had a problem about my order after hearing nothing after my confirmation email for nearly a month.I emailed them and Katherine emailed me very quickly and explained the reasons why and apologised and gave me a generous discount offer in compensation.Laura emailed later to promise to keep me informed of progress ongoing.
I ordered the as shown full backed pants in June 2025. I received bikini ones. These were replaced but instead of 6 pairs I received only 4 pairs and yet again they were not the full backed ones. I then had to send photos of the pants and eventually was told they had stopped making the full backed pants some time ago - certainly before I ordered and they were still being shown last time I looked. I also sent to Laura a copy of the page on their advert that shows full refund will be made. Oh no it won't. I was offered 30% but had to return all 6 of them to China at my expense for them to be checked before a refund would be considered. How could I when I only received 4. I have sent 23 emails and have pointed out that that it is illegal to offer a product which they no longer sell and to take my money knowing that they will not be sending out the order they have promised. A very bad mistake being hoodwinked by this dreadful company. Avoid them at all costs . A very expensive mistake.
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